Misbah Alam
New Delhi
Summary
Accomplished sales professional with 5 years of experience in B2B and B2C Sales within FinTech. As Cluster Lead, drives merchant acquisition, revenue growth, and customer relationship management. Expertise in enhancing sales performance, cultivating client relationships, and executing strategic plans to meet business targets.
Overview
5
5
years of professional experience
Work History
Cluster Leader
Phonepe.com
Delhi
03.2024 - Current
- Working on revenue growth of approx. 6K+ Key Accounts in Delhi NCR region.
Managing a team of 12 sales specialists and consultants to drive growth in
assigned territory.
•
Driving growth through continuous merchant acquisition and reviewing teams
target vs. achievement at fixed intervals. Strategize to increase adoption.
•
Drive revenue growth for existing merchants through effective servicing, regular
merchant training and connect. Focus on exploring new avenues to increase
revenue.
•
Liasoning with marketing and customer experience teams and align them with
the goal of enhancing merchant experience.
•
Account Management- Set up and drive the team to achieve active merchant
targets through effective servicing & Rapport built up.
•
• Ensuring effective deployments, training and farming of merchants acquired.
• Plan, assess & implement monetization avenues.
Map Competition- Monitor competition activity in key accounts and ensure
appropriate response strategies are formulated and implemented.
•
Team and Stakeholder Management - Contributions in the areas of leadership
development, employee engagement, organization development and capacity
building. - Led cross-functional teams to implement new payment solutions and features.
- Coordinated project timelines and resources for product launches and updates.
- Mentored junior team members on best practices and operational workflows.
Assistant Manager
Tradeindia.com
Noida
08.2021 - 03.2024
- Secured sales of online promotion packages, including website development and social media advertising.
- Created sales invoices and designed new offers while managing discounts to attract and retain customers.
- Coordinated customer meetings to clarify services and enhance onboarding processes on tradeindia.com.
- Generated leads from competitor platforms India MART and Just Dial to expand customer base.
Business Development Executive
CBSE TAYARI.COM
04.2021 - 06.2021
- Utilized online platforms to enhance access to course materials and streamline assignment submissions.
- Organized client meetings to effectively showcase available services and address client needs.
- Developed strategic partnerships with key industry stakeholders to enhance service offerings.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with cross-functional teams to create tailored client solutions.
Education
10th - Matriculation
R K S A High School
Muzaffarpur, Bihar, India01-2013
Engineering - Electronics And Communication Engineering
Aliah University
Kolkata, West BengalIntermediate - science (I.Sc)
R B J College
Darbhanga, Bihar, IndiaSkills
- Sales strategy
- Revenue growth strategies
- Lead generation
- Market analysis
- Operations management
- Project management
- Team leadership
- Customer relationship management
- Problem solving
- Communication strategies
Accomplishments
6 times reworded as a target achiever in TradeIndia.com and received a certificate of excellency.
Personal Information
Languages
- English
- Hindi
- Urdu
- Bengali
Timeline
Cluster Leader
Phonepe.com
03.2024 - Current
Assistant Manager
Tradeindia.com
08.2021 - 03.2024
Business Development Executive
CBSE TAYARI.COM
04.2021 - 06.2021
10th - Matriculation
R K S A High School
Engineering - Electronics And Communication Engineering
Aliah University
Intermediate - science (I.Sc)
R B J College