I am a person who has the responsibility of managing the team and providing daily support as well as keeping the ongoing operations of an LMS and trainings stable. I am the one who usually deals with: Defining user roles. Creating learning courses and responsible for the requirement gathering, analysis design content, implementation, training, maintenance and end-user support. In order to provide the employees with the information they require, I create training and courses for them on a weekly, monthly or yearly basis. The creation of that content is only one part of the complex process of monitoring the training activities.