Misbah Khan
Operations Manager
New Delhi,DL
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Operations Manager
Yatharth Super Speciality Hospital
2023.06 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Reported issues to higher management with great detail.
Patient Care Coordinator International
Moolchand hospital ( JCI & NABH )
2 2019 - 8 2019
- Co-ordination with department for empannelled patients regarding their permission discharge process ( Echs, Cghs, Esi etc)
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Operations Executive
Fortis Healthcare
2019.08 - 2023.05
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Education
MBA (Specialization - Health and Hospital Management) -
Jamia Hamdard University
B.Com - undefined
Rama Institute of Higher Education
XII(CBSE) - undefined
Modern Era Public School
X(CBSE) - undefined
Dayavati Dharamvira Public School
Skills
Team Management
Internship
Clear medi hospital, 05/18/18, 07/05/18, OPD Coordinator and IPD Counseling
Job Profile
To consistently provide, and ensure that staff under supervision provide, a high level of patient care service. Ensure all related documents of paneled or TPA patients should reach to dispatch department carefully and on time. Ensure patients are comfortable and leave with a positive experience. Resolve and manage the patient's issues as they arise and refer to the senior management team when it necessary. To communicate with the management team on a daily basis. Coordinate with respective consultants and other department to ensure smooth functioning. Counsel the inpatient about the rule and regulations admission formalities and exercised before and after the surgery. Take a follow up of LAMA patients. Drop down the escalations of patients complain. Manage day to day operations. Manage work schedules, according to work load, space and equipment availability. Co-ordination with department for empannelled patients regarding their permission discharge process (Echs, Cghs, Esi etc)
Positions Of Responsibility
- Coordinator, Deshbandhu Goldcup (Modern Era Public School), 2012
- Organized and Participated in Blood Donation Camp, 2018, New Delhi
- Participated as a volunteer in health camp, 2019, New Delhi
Personal Information
- Date of Birth: 07/23/94
- Nationality: Indian
- Marital Status: Married
Languages
English
Hindi
Arabic (read and write)
Urdu
References
- Dr Sakhi John, Jamia Hamdard, Professor, 9821046508
- Dr Himangi Negi, Fortis Health Care, Senior Consultant, 9973633385
Disclaimer
I, certify that the statement made by me is true, complete and correct to the best of my knowledge and belief.
Timeline
Operations Manager
Yatharth Super Speciality Hospital
2023.06 - Current
Operations Executive
Fortis Healthcare
2019.08 - 2023.05
Patient Care Coordinator International
Moolchand hospital ( JCI & NABH )
2 2019 - 8 2019
MBA (Specialization - Health and Hospital Management) -
Jamia Hamdard University
B.Com - undefined
Rama Institute of Higher Education
XII(CBSE) - undefined
Modern Era Public School
X(CBSE) - undefined
Dayavati Dharamvira Public School
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