Miselba Marak
Dadenggre
Summary
A dedicated and detail-oriented professional with experience in customer relations and operations, skilled in managing end-to-end processes, and resolving client issues efficiently. Proven ability to build strong customer relationships, communicate effectively, and work collaboratively with teams to achieve organizational goals. Adept at handling high-pressure situations with accuracy and professionalism, and committed to delivering exceptional service and operational excellence.
Overview
3
3
years of professional experience
Work History
Associate-Operations
WNS Global services Private Limited
Pune
11.2023 - 03.2025
- Managed the end-to-end recovery process for motor insurance claims, from initiation to successful settlement.
- Coordinated with fault parties, clients, and internal teams to ensure the timely recovery of claim amounts.
- Maintained accurate records and documentation throughout the claims process.
- Ensured compliance with company policies and regulatory guidelines while achieving recovery targets.
Advisor- Customer Relations
Tech Mahindra
Pune
06.2022 - 07.2023
- Handled inbound and outbound calls for three UK-based network companies, assisting customers with queries and service issues.
- Provided timely solutions, guided customers on product and service usage, and ensured high satisfaction levels.
- Maintained accurate records of customer interactions and feedback for quality improvement.
- Coordinated with internal teams to resolve complex issues efficiently, and maintain strong client relationships.
Education
Bachelor of Arts - English Literature
Spicer Adventist University
Pune07-2021
Class 12th -
Northeast Adventist University
Thadlaskein, Jowai05-2016
Class 10th -
Adventist Higher Secondary School
Thadlaskein, Jowai03-2014
Skills
- Customer relationship management
- Problem solving
- Team collaboration
- Service excellence
- Effective communication
- Issue resolution
- Process optimization
Accomplishments
- "Pat on the back Award"
- "Outperformance Award"
Timeline
Associate-Operations
WNS Global services Private Limited
11.2023 - 03.2025
Advisor- Customer Relations
Tech Mahindra
06.2022 - 07.2023
Bachelor of Arts - English Literature
Spicer Adventist University
Class 12th -
Northeast Adventist University
Class 10th -
Adventist Higher Secondary School