Mishika Singh
Udaipur
Summary
Highly motivated and adaptable professional with a strong work ethic and exceptional interpersonal skills. Adept at working independently and quickly mastering new skills. Proven track record in creating comprehensive reports, intuitive dashboards, and visually appealing data visualizations to drive data-driven decision-making. Successfully implemented Agile methodologies and project management tools like Jira, achieving a 40% reduction in project delivery time and timely completion of 40+ projects. Spearheaded proactive system monitoring protocols, reducing critical incidents by 60% and ensuring a seamless user experience while mitigating potential business disruptions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST
Gupshup Technology India Private Limited
10.2021 - Current
- Led the end-to-end implementation of Agent Assist solutions for clients, including requirements gathering, system design and development, integration with existing platforms, thorough testing, training client teams, and post-implementation optimization, resulting in improved customer satisfaction and agent productivity.
- Conducted comprehensive user needs analysis across multiple groups, including operations and business users, to drive solution development.
- Defined, designed, evaluated, and launched process improvements, continuously measuring performance to iterate and enhance the user experience for service providers.
- Collaborated with engineering, UX, operations, and customer teams to deliver seamless service integrations and product improvements.
- Led the development of the notifications platform roadmap, empowering engineering teams and business users to effectively communicate and drive business outcomes.
- Assessed technology needs, developed strategic roadmaps, and optimized IT service user journeys to improve efficiency and user satisfaction.
PRODUCT TECHNICAL ANALYST
Zycus Infotech Private Limited
01.2020 - 10.2021
- Implemented iContract to streamline contract management, accelerating the contract lifecycle from creation to execution, reducing time and risk
- Managed end-to-end implementation of S2C product, ensuring seamless integration and deployment for client procurement processes
- Implemented MRR tracking mechanisms, analyzing revenue streams to identify trends and optimize client retention and revenue growth.
Education
MBA - Information Technology And Systems Management
NMIMS CDOE
Mumbai, MH07.2024
Biomedical Engineering - Bachelor of Engineering
University of Mumbai
04.2019
Skills
- SQL
- Product Management
- Project Management
- Google Sheets
- Agile Project Management
- Requirements Gathering
- Business Process Improvement
- User Acceptance Testing
- Tableau
- Cross-functional Collaboration
- Microsoft Office Suite
- Analytical Thinking
- SDLC Methodologies
- Procurement
- Jira Tool
Certification
- Agile Crash Course-Udemy
- Microsoft Excel-Udemy
- Procurement Powerhouse-Udemy
- Robotics-Indian Institution of Industrial engineering
- Power BI - OfficeMasters
Extracurricular Activities
Tutoring Street Children's Reviewing multiple Software's Event Planning Committee Member Was actively working with PRIYA PADWAL FOUNDATION (Regd. No. -e28898) (Dec 2017- Dec 2022)
Timeline
BUSINESS ANALYST
Gupshup Technology India Private Limited
10.2021 - Current
PRODUCT TECHNICAL ANALYST
Zycus Infotech Private Limited
01.2020 - 10.2021
MBA - Information Technology And Systems Management
NMIMS CDOE
Biomedical Engineering - Bachelor of Engineering
University of Mumbai
- Agile Crash Course-Udemy
- Microsoft Excel-Udemy
- Procurement Powerhouse-Udemy
- Robotics-Indian Institution of Industrial engineering
- Power BI - OfficeMasters
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