Traveling, Mentoring & Socializing
Senior Lead, Product Engineering
- Upheld high standards of professionalism under pressure, serving as a role model for junior operators throughout the organization.
- Maintained clear communication channels among team members, facilitating efficient coordination during high-stress situations.
- Developed customized training materials tailored to individual learning needs, enhancing operator proficiency levels considerably.
- Leading a team of 12 people, ensuring timely task completion.
- Streamlined customer communications and SLA adherence through weekly updates and issue escalations, fostering client satisfaction.
- Enhanced existing Java applications by optimizing code, improving performance, and resolving critical issues.
- Conducted code debugging and issue analysis.
- Supported applications at the escalation level.