MISHTHI GURUNG
BHOPAL
Summary
Resourceful professional with experience in enhancing guest satisfaction through effective issue resolution. Maintains accurate customer records and fosters a collaborative team environment. Dedicated to delivering exceptional service and creating a welcoming atmosphere.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Guest Relations Coordinator
MardiGras by Uncover
Delhi
2025.04 - Current
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Addressed technical support issues, providing step-by-step guidance to resolve product or service malfunctions.
- Updated customer records with every interaction, ensuring data accuracy and privacy compliance.
- Communicated regularly with team members to maintain clearly defined expectations.
Employee
Aamavy Sky Dining Lounge & Bar
Bangalore
2023.02 - 2025.03
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Achieved project deadlines through effective time management and planning skills.
- Developed communications and materials for team meetings to enhance information sharing.
- Prepared written communications, documents, and reports to support team objectives.
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Guest Relations Specialist
STORIES BAR AND KITCHEN
Bangalore
2022.01 - 2023.01
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Managed reception phone calls to address inquiries, resolve complaints, and direct calls effectively.
- Captured guest feedback for analysis and follow-up actions.
- Updated customer records with every interaction, ensuring data accuracy and privacy compliance.
- Maintained organised front desk area, ensuring a welcoming and efficient environment.
Guest Relations Executive
MACAW BY STORIES
Bangalore
2020.01 - 2022.01
- Greeted guests warmly upon arrival, providing a personalised check-in experience to promote satisfaction.
- Managed guest complaints through effective communication and problem-solving to improve overall experience.
- Managed guest inquiries via phone, email, and in person, delivering detailed information on hotel services and local attractions.
- Engaged with customers to better understand needs and deliver excellent service.
- Collaborated with team members to exceed target results and enhance guest satisfaction.
- Identified issues, analysed information and provided solutions to problems.
- Monitored service time during peak hours to maintain quality standards and optimise guest flow. and quality targets.
- Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
- Participated in weekly management meetings to discuss guest relations strategies and operational challenges.
- Maintained clean, safe working environments to eliminate accident risks.
Education
10TH -
EMMANUEL PUBLIC SCHOOL
SAGAR, MADHYA PRADESH12TH -
EMMMANUEL PUBLIC SCHOOL
SAGAR, MADHYA PRADESHSkills
- Effective communication
- Collaborative teamwork
- Interpersonal skills
- Strong work ethic
- Timeliness and reliability
- Problem solving
- Cash handling
- Product knowledge
- GOOD COMMUNICATION
- Client resolution
- FRIENDLY PERSONALITY
- HARD WORKING
- PUNCTUALITY
- Positive attitude
Languages
English
Beginner
A1
Hindi
Beginner
A1
ENGLISH
Beginner
A1
Custom
I here by declare that all the details mentioned above are accordance with the truth as per my knowledge and belief.
Timeline
Guest Relations Coordinator
MardiGras by Uncover
2025.04 - Current
Employee
Aamavy Sky Dining Lounge & Bar
2023.02 - 2025.03
Guest Relations Specialist
STORIES BAR AND KITCHEN
2022.01 - 2023.01
Guest Relations Executive
MACAW BY STORIES
2020.01 - 2022.01
10TH -
EMMANUEL PUBLIC SCHOOL
12TH -
EMMMANUEL PUBLIC SCHOOL