Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaChandra Harris

Indianapolis

Summary

Professional with 5+ years experience of Customer Service- Data Entry w/ Extensive knowledge in Administrative Assistant.

Developed organizational and time-management skills in fast-paced warehouse environment. Demonstrates ability to coordinate and execute shipment processes, ensuring timely and accurate deliveries. Looking to transition into new field utilizing these transferrable skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Outbound Warehouse Associate

Amazon Sortation Center
Plainfield, IN
11.2025 - Current
  • Operated hand-held scanners to accurately track and sort packages for efficient outbound processing.
  • Collaborated with team members to maintain organized workstations, enhancing operational flow and minimizing errors.
  • Monitored inventory levels, ensuring timely replenishment of packaging materials to support workflow continuity.
  • Adhered to safety protocols and best practices, contributing to a secure work environment for all associates.

Customer Care Specialist

BCForward- Elevance Healthcare
09.2024 - 06.2025
  • Resolved technical issues.
  • Assisted in correcting/adjusting healthcare claims.
  • Provided policy, coverage and benefits information.
  • Remote

Eligibility Specialist

Rose International- Division of Family Resources-Beech Grove, IN
Beech Grove, IN
04.2024 - 09.2024
  • Receives a high volume of calls often back to back.
  • Assisted calls about Medicaid, SNAP and TANF programs.
  • Educated customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction.

Data Entry Investigator

Kelly Services- Allied Solutions-Carmel, IN
Carmel, IN
07.2023 - 01.2024
  • Reading and understanding the auto loan/provider documents for coverage amounts and terms.
  • Inputting data into one technology platform to execute automated processing.
  • Documenting the cancellation refund process through denial or disbursement.

Education

Graduate Certificate - Dental Assistant

Florida Education Center
Lauderhill, FL
06-2007

Skills

  • Pallet jack operation
  • Truck loading and unloading
  • Inbound customer service
  • RF scanner usage
  • Data entry
  • Verbal and written communication
  • Effective communication skills
  • Medicaid
  • Documentation and reporting
  • Claims resolution
  • Research skills
  • Data review

Certification

Certified Notary Public

Timeline

Outbound Warehouse Associate

Amazon Sortation Center
11.2025 - Current

Customer Care Specialist

BCForward- Elevance Healthcare
09.2024 - 06.2025

Eligibility Specialist

Rose International- Division of Family Resources-Beech Grove, IN
04.2024 - 09.2024

Data Entry Investigator

Kelly Services- Allied Solutions-Carmel, IN
07.2023 - 01.2024

Graduate Certificate - Dental Assistant

Florida Education Center
LaChandra Harris