Misty Berkley
Plainfield
Summary
Detail-oriented Medical Coder experienced in CPT coding, medical billing, and HIPAA compliance. Enhanced coding accuracy and efficiency through mentorship and collaborative problem-solving. Focused on optimizing operations and supporting healthcare compliance.
Overview
36
36
years of professional experience
Work History
Medical Coder
Hendricks Regional Health
Plainfield, IN
09.2010 - 04.2025
- Reviewed and coded medical records using ICD-10 and CPT coding systems to ensure compliance with regulations.
- Collaborated with healthcare professionals to clarify documentation and improve coding accuracy.
- Mentored junior coders on best practices in medical coding and compliance standards.
- Implemented workflow improvements that enhanced the efficiency of the coding department operations.
Customer Service Team Leader
Hendricks Regional Health Hospital
Danville, IN
08.2003 - 09.2010
- Led customer service team, ensuring high-quality support and satisfaction for diverse patient populations.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Developed training programs to enhance staff performance and improve service delivery standards.
- Implemented process improvements that streamlined communication between departments and reduced response times.
- Managed conflict resolution, addressing patient concerns effectively while maintaining organizational integrity and reputation.
Department Manager
Walmart
Brownsburg, IN
05.2000 - 08.2003
- Led department operations and maintained compliance with company policies and procedures.
- Analyzed sales trends to optimize product placement and maximize revenue generation.
- Managed budget allocations, identifying cost-saving opportunities while maintaining quality standards.
Stay at Home Parent
Homemaker
North Salem, IN
05.1998 - 05.2000
Customer Service Representative
Hendricks Regional Health Hospital
Danville, IN
09.1995 - 05.1998
- Provided exceptional support to patients and families, addressing inquiries and resolving concerns effectively.
- Educated patients on hospital services and resources, enhancing overall customer experience.
- Resolved customer inquiries and concerns, ensuring high satisfaction levels and prompt service delivery.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Managed appointment scheduling and registration processes, streamlining operations for efficiency.
Claims Adjustor
Blue Cross Blue Shield
Indianapolis, IN
06.1989 - 09.1995
- Evaluated and processed healthcare claims to ensure compliance with policy guidelines.
- Examined claims forms and other records to determine insurance coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Education
Medical Coding - Medical
Tech Skills
Indianapolis, IN08-2008
Legal Secretary Diploma - Legal Secretary
ITT Technical Institute
Indianapolis, IN08-1989
High School Diploma -
Tri-West High School
Lizton, IN05-1988
Skills
- CPT coding
- HCPCS coding
- Medical claims coding
- Medical billing
- Diagnostic coding
- Quality assurance
- Error resolution
- Medical terminology
- HIPAA compliance
- Medical record security
- Regulatory updates
- Data analysis
Timeline
Medical Coder
Hendricks Regional Health
09.2010 - 04.2025
Customer Service Team Leader
Hendricks Regional Health Hospital
08.2003 - 09.2010
Department Manager
Walmart
05.2000 - 08.2003
Stay at Home Parent
Homemaker
05.1998 - 05.2000
Customer Service Representative
Hendricks Regional Health Hospital
09.1995 - 05.1998
Claims Adjustor
Blue Cross Blue Shield
06.1989 - 09.1995
Medical Coding - Medical
Tech Skills
Legal Secretary Diploma - Legal Secretary
ITT Technical Institute
High School Diploma -
Tri-West High School