Misty Vincent
Indianapolis
Summary
Management professional with 20+ years of experience leading multi-county operations and supervising 15+ staff. Specializes in customer care, quality assurance, and team development. Known for resolving complex issues, ensuring compliance, and driving operational success.
Overview
22
22
years of professional experience
Work History
Director
Firefly Children & Family Alliance
Indianapolis, IN
03.2004 - Current
- Implemented quality assurance processes that improved compliance with state regulations
- Managed payroll for staff, ensuring accurate and timely compensation
- Recruited, interviewed, hired, and trained employees to strengthen team performance
- Led disciplinary actions, including terminations, to maintain workplace standards
- Oversaw staff scheduling and time-off approvals to ensure optimal coverage and productivity
- Served as primary point of contact for contract holders, resolving concerns efficiently
- Managed multiple communication channels, streamlining workflow across three email accounts
- Filed formal appeals with the state, achieving favorable outcomes in monitoring discrepancies
- Conducted monthly staff supervisions, providing performance feedback and professional development
- Participated in budget planning discussions to support effective financial management
- Resolved client and staff concerns, improving satisfaction and workplace environment
- Investigated and followed up on incident reports to ensure timely resolution
- Prepared and distributed state-required notifications to maintain compliance
- Processed client reauthorizations to ensure continued program eligibility
- Assessed client eligibility and facilitated access to services and resources
- Coordinated additional support services to enhance client outcomes
Education
Associate of Science - Criminal Justice
Ivy Tech Community College of Indiana
Indianapolis, IN12-2019
Skills
- Team Leadership & Staff Development
- Customer Service & Client Relations
- Quality Assurance & Regulatory Compliance
- Conflict Resolution & Problem Solving
- Payroll Processing & Time Management
- Hiring, Training & Employee Onboarding
- Performance Management & Supervision
- Budget Support & Financial Coordination
- Case Management & Client Eligibility Assessment
- Incident Investigation & Reporting
- Organizational & Multitasking Skills
- Written & Verbal Communication
- Policy Implementation & Process Improvement
- Time-Off & Scheduling Management
Timeline
Director
Firefly Children & Family Alliance
03.2004 - Current
Associate of Science - Criminal Justice
Ivy Tech Community College of Indiana