Mitalesh Maurya
Mumbai
Summary
"I am a Customer Service Management professional with over four years of experience, currently residing in Mumbai, Maharashtra, and working at Raw Engineering. My diverse skill set spans Customer Support, Product Strategy, Support Engineering/Analysis, and Customer Engagement. I am dedicated to delivering exceptional results and enhancing customer experiences through strategic solutions and effective team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Engineer /Site Reliability Engineer
Raw Engineering India Pvt Ltd
Mumbai
06.2023 - Current
- My diverse skill set spans Customer Support, Product Strategy, Support Engineering/Analysis, and Customer Engagement. I am dedicated to delivering exceptional results and enhancing customer experiences through strategic solutions and effective team collaboration.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Trained other team members on relevant technologies and procedures.
- Provided technical guidance when needed to other departments or personnel.
Senior Sales Executive /AWS Cloud Engineer
Antraweb Technologies Pvt.Ltd
Mumbai
02.2022 - 05.2023
- Developed and implemented strategic sales plans to increase revenue and market share.
- Conducted presentations to potential customers to demonstrate products or services capabilities.
- Managed a team of sales representatives by setting goals, providing guidance, monitoring performance and offering coaching as needed.
Sales Representative
Kotak Securites / Cara Ventures
Mumbai
06.2019 - 03.2020
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
Education
Bachelor of Science in Information Technology - Information Technology
Viva College
Virar West01-2020
Higher Secondary Certificate -
ST.Aloysius High School
Nalasopara West03-2012
Secondary School Certificate -
ST.Aloysius High School
Nalasopara West04-2010
Skills
Product Manager
Site Reliability Engineering (SRE)
AWS
Application Support
Team Lead
Customer Support
Customer Support Specialist
Support Engineer/Analyst
Technical Support
System Monitoring
Product Supply Engineer
Certification
- AwsC ertificate
- SRE Certificate
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Beginner
A1
Timeline
Support Engineer /Site Reliability Engineer
Raw Engineering India Pvt Ltd
06.2023 - Current
Senior Sales Executive /AWS Cloud Engineer
Antraweb Technologies Pvt.Ltd
02.2022 - 05.2023
Sales Representative
Kotak Securites / Cara Ventures
06.2019 - 03.2020
- AwsC ertificate
- SRE Certificate
Bachelor of Science in Information Technology - Information Technology
Viva College
Higher Secondary Certificate -
ST.Aloysius High School
Secondary School Certificate -
ST.Aloysius High School
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