Summary
Overview
Work History
Education
Skills
Address
Accomplishments
Languages
Timeline
Generic
MITALI BHARGAVA

MITALI BHARGAVA

Block D, Flat No 1103, Apana Cyberscape, Nallagandla, Serilingampalle, Hyderabad

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Senior Analyst and Dollar Universe developer

Royal London Group
12.2023 - Current
  • Developed and monitored scheduled jobs integrating PHP, shell, PowerShell, SQL, Oracle, and SFTP scripts.
  • Utilized Dollar Universe for API development to enhance interactions with Cloud and Azure Data Factory.
  • Collaborated with Scheduling team to ensure efficient job execution across multiple platforms.
  • Executed file transfers under varying conditions to maintain operational continuity.
  • Drafted documents that outlined processes, procedures, and best practices.
  • Developed training materials for end users.
  • Identified needs of customers promptly and efficiently.

Offshore Lead

Banker’s Trust Financial Group
11.2011 - 07.2023
  • Coordinated bug fixes and releases for Composer (Personal Super) application.
  • Supported Superannuation applications, including Capital, Composer, and Super For Life for two years.
  • Led offshore teams on Capital & Online and Composer & Super For Life projects.
  • Developed individual code modules to enhance functionality of Composer application.
  • Prioritized tasks to efficiently accomplish service goals.
  • Resolved customer issues promptly, promoting high satisfaction through knowledgeable service.
  • Collaborated with diverse teams to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through advanced training and provided guidance to colleagues.

Senior PL/SQL Developer

Royal Bank of Scotland
gurgaon
04.2016 - 06.2020
  • Generated regulatory reports on Credit Risk, Capital Risk, and Basel 2 and 3 exposures.
  • Developed complex SQL queries for data extraction and reporting tasks.
  • Led team of three in analysis of Large Exposures and derivative investments.
  • Produced detailed reports on Securitization Exposures and buffer rates.
  • Served as SME for build creation and deployment in Group Data Warehousing project.
  • Collaborated with teams to define data requirements for business solutions.
  • Created stored procedures, functions, views, triggers, and indexes for data manipulation.
  • Ensured compliance with organizational security policies.

Campaign Designing

American Express
08.2015 - 02.2016
  • Executed digital marketing campaigns utilizing UNICA CRM tool for targeted outreach.
  • Contributed to Campaign Execution team within Customer Marketing Capabilities group.
  • Collaborated with Strategic Information Management wing to enhance campaign effectiveness.
  • Designed and implemented marketing strategies aligned with organizational goals.

Technical Support Analyst

Commonwealth Bank of Australia
Chennai
09.2009 - 07.2011
  • Supported Bills Processing, Cash Pooling, and Mortgage reporting applications in Wealth Management area at Commonwealth Bank.
  • Coordinated resolution of priority incidents and technical issues to uphold application integrity.
  • Maintained operational standards through daily completion of opening, closing, and shift change functions.
  • Engaged customers via effective verbal communication to evaluate needs and requirements.

Education

MCA - Information Technology

Banasthali Vidyapith
Jaipur
01.2008

Skills

  • Oracle PL/SQL and APEX
  • SQL Server and Sybase
  • Version control with GIT and Bitbucket
  • Build automation with TeamCity
  • UNIX operating system
  • Reporting with Crystal Reports
  • Shell scripting
  • SQL development and query writing
  • Incident reporting
  • Risk mitigation strategies
  • Process improvement techniques
  • Effective communication skills
  • Training development programs
  • Data reporting
  • Java and J2EE

Address

Block D, Flat No. 1103, Aparna Cyberscape, Near Nallagandla Flyover, Nallagandla, Serilingampalle

Accomplishments

  • HCL Livewire achiever
  • TCS Star of the Month, and various other accolades
  • Also received the client internal performance Panda award in the NatWest project (previously RBS)

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
German
Beginner
A1

Timeline

Senior Analyst and Dollar Universe developer

Royal London Group
12.2023 - Current

Senior PL/SQL Developer

Royal Bank of Scotland
04.2016 - 06.2020

Campaign Designing

American Express
08.2015 - 02.2016

Offshore Lead

Banker’s Trust Financial Group
11.2011 - 07.2023

Technical Support Analyst

Commonwealth Bank of Australia
09.2009 - 07.2011

MCA - Information Technology

Banasthali Vidyapith

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