Mitali Das
Senior Technician
Bangalore
Summary
To work in a highly professional and challenging environment. I look forward seeking a challenging work in an esteemed organization and will assure to contribute for the company’s growth, success and thereby gain some experience and learn some skills which will be helpful in future.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Senior Technician
Dell Technologies
Bangalore
06.2021 - Current
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Diagnosed problems with laptop machines by applying technical knowledge and troubleshooting skills.
- Performed evaluations of equipment performance to optimize productivity.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Installed new systems and parts with efficient approach.
- Tested components and systems to evaluate performance and identify concerns.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Developed user manuals and technical documentation to increase usability.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
- Liaised with internal departments to optimize productivity and efficiency.
Sr.Representative
Concentrix
Bangalore
06.2020 - 12.2020
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
L1 Technical Support Engineer
Hewlett Packard, HP
Bangalore
03.2018 - 12.2019
- Communicated with clients to verify roots and causes of computer problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Connected to computer of client using remote link to install programs and applications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
Education
High School Diploma -
BSF Institute of Technology
Bangalore 05.2007 - 05.2011
Bachelor of Engineering - Electronics And Communications Engineering
Brindavan College of Engineering
Bangalore 06.2012 - 07.2017
Skills
Troubleshooting and resolution
Hobbies
Travelling, painting and crafting
Travelling - I am an youtuber and my favorite hobby is travelling because I love discovering new cities,places and exploring food. I often save up for months to plan a trip every year. I love trips with family outings, travelling brings me the real adventure and thrill to venture into new places all by myself.
Painting & Crafting - I like to paint and craft in my leisure time when I get bored of doing my regular work.
Accomplishments
- Collaborated with team of 15 in the development of PPT project called "MOM" for technical refreshment.. Its an project to take an initiative to train the team members thoroughly to be an process expert.
- Supervised team of 15 staff members in absence of our manager.
- Mainted an excel sheet to record and track the sales and performance of the team members in daily basis and reporting the same to the manager.
- Awarded for top revenue performer for the quarter in Dell.
- Also, recognized and rewarded for the high customer appreciation feedbacks for the best customer satisfaction.
Declaration
I hereby declare that the information mentioned above is true to the best of my knowledge.
Date- Mitali Das
Timeline
Senior Technician
Dell Technologies
06.2021 - Current
Sr.Representative
Concentrix
06.2020 - 12.2020
L1 Technical Support Engineer
Hewlett Packard, HP
03.2018 - 12.2019
Bachelor of Engineering - Electronics And Communications Engineering
Brindavan College of Engineering
06.2012 - 07.2017
High School Diploma -
BSF Institute of Technology
05.2007 - 05.2011
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