MITALI DAS

CASA it's a desktop user interface (UI) designed for customer service agents to assist customers in managing their accounts, services, and billing information. It acts as a front-end application for agents to interact with the underlying BSS.

• Created and maintained robust test automation frameworks using design patterns like Page Object Model, Data-driven, and Keyword-driven, and utilized TestNG, JUnit, and Cucumber to structure and execute tests, resulting in a 40% increase in automated test coverage and 30% improved regression testing efficiency.
• Integrated automated tests into CI/CD pipelines (Jenkins) for continuous testing and used Git/Github for code management and collaboration
• Tracked and managed defects using Jira, ensuring timely resolution and clear communication with development teams resulting in a 20% improvement in defect resolution time.
• Developed and executed SQL queries for data validation and test data setup.
• Collaborated within Agile/Scrum teams to define testing strategies, prioritize test cases, and deliver high-quality software releases.
• Collaborated with Product Owners to design test cases aligned with requirements and acceptance criteria, ensuring 100% verification.
• Partnered with the development team to triage, analyze, debug, and resolve issues, contributing to a 10% faster release cycle.
• Actively participated in all Scrum ceremonies (planning, refinement, demos), fostering team communication and collaboration.
• Utilized Adobe Analytics to analyze user behavior, generating data-driven insights to inform product development and improve user experience.
• Proactively monitored GCP logs to identify and report platform exceptions, enabling rapid response to infrastructure issues and minimizing downtime.

TRUSt Reporting System -A gateway between Bank and Regulatory Body its providing infrastructure for the RegOps.

• Conducted thorough requirements analysis to proactively identify and mitigate potential gaps and ambiguities
• Integrated Cucumber BDD and JUnit into the existing automation framework, enabling behavior-driven development and improving test maintainability.
• Facilitated knowledge sharing among team members to build a collaborative work environment that fostered innovation and creativity.
• Evaluated entry and exit criteria for applications, working with clients to capture enterprise technical requirements comprehensively.

Data Defenders is existing API service defined input parameters are updated and response data is formatted.

• Performed requirements analysis, identifying and documenting gaps, and contributing to test plan development by clarifying and aligning requirements for testability.
• Developed comprehensive reports detailing analytical findings, providing valuable insights for stakeholders.
• Conducted API testing to verify functionality, performance, and adherence to API contracts.
• Improved test coverage and efficiency by enhancing existing Rest Assured test scripts.

Annual Enrollment is having a window period where employees will enroll in health benefit plans and the price and premium amount is calculated on yearly basis.

• Developed comprehensive test plans derived from Business Requirement Documents (BRDs), executed defined test cases, and meticulously documented test results, ensuring a structured testing process.
• Performed manual test execution, analyzed results to identify and triage defects, ensuring all identified issues were logged with sufficient detail for follow-up and resolution
• Operated within a waterfall development methodology, actively participating in various testing phases, including functional, integration, system, and user acceptance testing (UAT), to validate system functionality and ensure alignment with requirements.
• Executed and validated mainframe batch jobs as part of the testing process, verifying the correct execution and output of scheduled jobs.