Mitali Ghosh
Kolkata
Summary
Solution-focused Service Analyst recognized for productivity and efficiency in task completion. Possess specialized skills in data analysis, process improvement, and customer relationship management, ensuring top-tier service delivery. Excel in problem-solving, communication, and adaptability, leveraging these soft skills to enhance service outcomes and support organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Helpdesk Service Analyst
Tata Consultancy Services
Kolkata
04.2024 - Current
- Monitored customer's issues seeking assistance with product or service related to import.
- Implemented process changes designed to reduce time while maintaining high quality standards.
- Review order details in SAP. Helping customers for amendments, delivery follow up with customs.
- Liasoning with internal teams to provide end to end solution.
Death Claim Examiner
Tata Consultancy Services
Kolkata
04.2019 - 03.2023
- Verified claimant identity and reviewed information for completeness.
- Prepared various reports documenting findings and recommendations regarding claims resolution.
- Assisted external auditors during reviews of internal processes related to claims adjudication.
- Adjustments of other financial claims against the settlements.
- Financial calculations and authentication of details for the settlements.
Education
Bachelor of Arts -
The University of Burdwan
West Bengal04-2018
Higher Secondary Education -
West Bengal Council of Higher Secondary Education
West Bengal04-2015
Madhyamik -
West Bengal Board of Higher Secondary Education
West Bengal04-2013
Skills
- Customer service
- Data analysis
- Import process handling
- Process improvement
- Order management
- Claim settlement
- Financial calculations
Languages
Bengali
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Certification
- Successfully completed all internal certifications for complete understanding of all processes and compliance
Accomplishments
- Received star performer of the month tittle for 5 times.
- Received the prestigious spot award twice.
- Received the all rounder tittle for excellent performance accross all the parameters.
Timeline
Helpdesk Service Analyst
Tata Consultancy Services
04.2024 - Current
Death Claim Examiner
Tata Consultancy Services
04.2019 - 03.2023
Bachelor of Arts -
The University of Burdwan
Higher Secondary Education -
West Bengal Council of Higher Secondary Education
Madhyamik -
West Bengal Board of Higher Secondary Education