MITALI KATUDIA
Ahmedabad,GJ
Summary
Committed to ensuring client satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer relation best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Relations Associate
HGS Canada
09.2023 - 07.2025
- Provide friendly, personalized support to customers by phone, email, and chat, helping them find solutions and ensuring every interaction ends on a positive note.
- Build strong relationships by actively listening, showing empathy, and taking ownership of each customer’s concern until it’s fully resolved.
- Identify opportunities to recommend products or upgrades that meet customer needs, contributing to increased sales and customer loyalty.
- Stay up to date on company products and services to give accurate information and proactive assistance.
- Work closely with team members to meet performance goals for response time, quality assurance, and customer satisfaction.
- Thrive in a fast-paced environment, adapting quickly to new systems, tools, and company updates.
Client Relations Associate
Internship Project
01.2023 - 04.2023
- Coordinated with the sales team to facilitate upselling and cross-selling opportunities, resulting in a 20% increase in overall revenue from existing clients.
- Cultivated strong relationships with a diverse portfolio of clients, regularly communicating to understand their needs and address concerns.
- Developed and distributed monthly client newsletters, providing updates on new products, promotions, and industry insights.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement, leading to the implementation of new processes that enhanced service quality.
Education
Under-Graduate Diploma - Web Development And Internet Applications
St. Clair College
Ontario, Canada05-2023
Higher Secondary Education -
Devasya International Public School
Ahmedabad, India03-2020
Skills
- Experienced in providing friendly, solution-focused support in busy call center environments, always aiming to make every customer feel heard and valued
- Comfortable using CRM tools and Salesforce to track interactions, manage customer accounts, and keep information accurate and organized
- Confident in upselling products and services by understanding what customers truly need and suggesting options that fit them best
- Excellent communication, problem-solving, and relationship-building abilities that contribute to improved customer satisfaction and loyalty
Timeline
Customer Relations Associate
HGS Canada
09.2023 - 07.2025
Client Relations Associate
Internship Project
01.2023 - 04.2023
Under-Graduate Diploma - Web Development And Internet Applications
St. Clair College
Higher Secondary Education -
Devasya International Public School