RAHUL AGRAWAL
PUNE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Deputy Unit Manager
Bajaj Finance Limited
Pune
01.2023 - Current
- Managed RBL credit card sales.
- Managed an individual center of 40 people.(5th Jan'23 to 1st Jun'24)
- Moved to Talent acquisition due to credit card business ramp-down.(1st Jun'24 to 24th Mar'25)
- Promoted in the Lifestyle Finance Department, currently managing Trade Advance for the entire business.
Senior Team Leader
Conneqt Business Solution
Pune
09.2021 - 12.2022
- Managed and supervised the daily sales activities of a 4 Team Leader's health insurance sales team.
- Assigned daily targets, and monitored individual and Team Leader's performance.
- Conducted daily team briefings and sales review meetings.
- Ensured timely policy issuance, documentation, and premium collection.
- Coordinated with operations and underwriting teams for smooth policy processing.
- Tracked daily sales reports and updated management on performance.
- Trained and motivated team members to improve sales skills and productivity.
- Maintained strong relationships with clients, and ensured customer satisfaction.
Team Leader
Suma Soft Private Limited
Pune
06.2019 - 09.2022
- Managed and supervised the daily sales activities of a 20-member health insurance sales team.
- Assigned daily targets, and monitored individual and team performance.
- Conducted daily team briefings and sales review meetings.
- Supported team members with lead allocation and customer follow-ups.
- Handled customer queries related to general insurance products (motor, health, etc.).
- Ensured timely policy issuance, documentation, and premium collection.
- Coordinated with operations and underwriting teams for smooth policy processing.
- Tracked daily sales reports and updated management on performance.
- Trained and motivated team members to improve sales skills and productivity.
- Maintained strong relationships with clients, and ensured customer satisfaction.
Quality Team Leader
Rural Shores Business Private Limited
Kopargaon
06.2016 - 05.2019
- Managed DHFL Home Loans Semi-Voice Process.
- Supervised daily quality monitoring activities and team performance.
- Conducted audits, feedback sessions, and quality reporting.
- Ensured process compliance and continuous improvement.
Customer Service Associate
Serco Global Services
Aurangabad
12.2011 - 03.2014
- Started Career as Customer Service Associate.
Education
Bachelor of Computer Applications -
RAJIV GANDHI INSTITUTE OF TECHNOLOGY
03-2018
HSC -
Chhatrapati Shahu College
Aurangabad02-2014
SSC -
MIT Highschool
Aurangabad03-2008
Skills
- Managing teams
- Customer relationship management
- Data analysis
- Sales strategy development
- MIS reporting
- Lead generation
- Talent acquisition
- Report preparation
Accomplishments
Heros Award in Jan'25
Timeline
Deputy Unit Manager
Bajaj Finance Limited
01.2023 - Current
Senior Team Leader
Conneqt Business Solution
09.2021 - 12.2022
Team Leader
Suma Soft Private Limited
06.2019 - 09.2022
Quality Team Leader
Rural Shores Business Private Limited
06.2016 - 05.2019
Customer Service Associate
Serco Global Services
12.2011 - 03.2014
Bachelor of Computer Applications -
RAJIV GANDHI INSTITUTE OF TECHNOLOGY
HSC -
Chhatrapati Shahu College
SSC -
MIT Highschool