Mitali More
Senior Software Engineer
Mumbai,MH
Summary
Results-oriented, organized and innovative professional with 8 years of experience. Remarkable relationship building, decision making and communication skills. Working with cross-functional teams and successfully managing multiple priorities with a positive attitude. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Senior Software Engineer
HCL Technologies
09.2021 - Current
- Experienced in providing L2/L3 Production Support for middle office java based data warehousing Application.
- Monitoring client deliverables by adhering to their defined timelines and ensuring their corresponding SLAs/SLOs are met.
- Extensively working on SQL developer, Putty, Autosys , Splunk, Dynatrace, Geneos, Squirrel & SNOW.
- Responsible for pulling logs, downloading files, finding SQL statements, sql_ids & other background details using Putty.
- Checking job status, maintaining jobs & finding the job description using
AutoSys. - Experienced using logging and monitoring tools like Geneos, Splunk & dynatrace.
- Experienced using Squirrel to download result set on user request.
- Performing weekly, monthly & quaterly House Keeping activities.
- Supporting DR in coordination with other technical teams which involves failover & failback activities .
- Attend major incident management calls related to outages and complex technical issues needing interaction with multiple teams. Represent support teams on such calls & articulate support team position in an effective manner.
- Monitoring & managing daily Incidents, SCTASKs, PTASKs and Log & track issues following the ITIL standards. Tracking outstanding issues and working with appropriate parties to achieve resolution and prevent reoccurrence.
- Responsible for creating & presenting weekly service reports.
- Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
- Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.
- Maintained comprehensive documentation of daily BAU & majorly reoccurring issues, facilitating knowledge sharing among team members.
Product Trainer
Acidaes Solutions Private Limited
12.2019 - 09.2021
- Deliver Product (CRMNEXT) training to new & existing employees.
- Conducted regular assessments of individual progress, providing constructive feedback and personalized coaching to foster continuous improvement.
- Developed a library of engaging training materials, including videos, presentations, and user guides for smooth delivery.
- Regular Interaction with Portfolio Owners to identify training needs.
Training Manager
Whitehat Education Pvt. Ltd.
09.2019 - 12.2019
- Conduct video interviews to shortlist candidates.
- Identify training needs - content related or behavioral.
- Upskill current set of teachers to become better teachers.
Senior Trainer
NIIT Ltd
06.2016 - 09.2019
- Mentoring project-based learning Program.
- Delivered technical & non-technical courses.
- Conducted Seminars & grooming activities.
- Handled Placement& Administrative operations.
- Addressing & resolving grievances.
Education
Bachelor of Science - Information Technology
University of Mumbai
Mumbai 04.2001 -
Skills
SQL
Linux/Unix
Troubleshooting
Production Support
ITIL
Java
Python
Customer Relationship Management
BFSI
Data Warehousing
HTML/CSS
Tools
- SQL Developer
- Putty
- Squirrel
- Geneos
- Splunk
- Dynatrace
- Service Now
- GITHUB
- CRM
- AutoSys
Timeline
Senior Software Engineer
HCL Technologies
09.2021 - Current
Product Trainer
Acidaes Solutions Private Limited
12.2019 - 09.2021
Training Manager
Whitehat Education Pvt. Ltd.
09.2019 - 12.2019
Senior Trainer
NIIT Ltd
06.2016 - 09.2019
Bachelor of Science - Information Technology
University of Mumbai
04.2001 -