Summary
Overview
Work History
Education
Skills
Tools
Timeline
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Mitali More

Mitali More

Senior Software Engineer
Mumbai,MH

Summary

Results-oriented, organized and innovative professional with 8 years of experience. Remarkable relationship building, decision making and communication skills. Working with cross-functional teams and successfully managing multiple priorities with a positive attitude. Enthusiastic team player ready to contribute to company success.

Overview

8
8
years of professional experience

Work History

Senior Software Engineer

HCL Technologies
09.2021 - Current
  • Experienced in providing L2/L3 Production Support for middle office java based data warehousing Application.
  • Monitoring client deliverables by adhering to their defined timelines and ensuring their corresponding SLAs/SLOs are met.
  • Extensively working on SQL developer, Putty, Autosys , Splunk, Dynatrace, Geneos, Squirrel & SNOW.
  • Responsible for pulling logs, downloading files, finding SQL statements, sql_ids & other background details using Putty.
  • Checking job status, maintaining jobs & finding the job description using
    AutoSys.
  • Experienced using logging and monitoring tools like Geneos, Splunk & dynatrace.
  • Experienced using Squirrel to download result set on user request.
  • Performing weekly, monthly & quaterly House Keeping activities.
  • Supporting DR in coordination with other technical teams which involves failover & failback activities .
  • Attend major incident management calls related to outages and complex technical issues needing interaction with multiple teams. Represent support teams on such calls & articulate support team position in an effective manner.
  • Monitoring & managing daily Incidents, SCTASKs, PTASKs and Log & track issues following the ITIL standards. Tracking outstanding issues and working with appropriate parties to achieve resolution and prevent reoccurrence.
  • Responsible for creating & presenting weekly service reports.
  • Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
  • Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.
  • Maintained comprehensive documentation of daily BAU & majorly reoccurring issues, facilitating knowledge sharing among team members.

Product Trainer

Acidaes Solutions Private Limited
12.2019 - 09.2021
  • Deliver Product (CRMNEXT) training to new & existing employees.
  • Conducted regular assessments of individual progress, providing constructive feedback and personalized coaching to foster continuous improvement.
  • Developed a library of engaging training materials, including videos, presentations, and user guides for smooth delivery.
  • Regular Interaction with Portfolio Owners to identify training needs.

Training Manager

Whitehat Education Pvt. Ltd.
09.2019 - 12.2019
  • Conduct video interviews to shortlist candidates.
  • Identify training needs - content related or behavioral.
  • Upskill current set of teachers to become better teachers.

Senior Trainer

NIIT Ltd
06.2016 - 09.2019
  • Mentoring project-based learning Program.
  • Delivered technical & non-technical courses.
  • Conducted Seminars & grooming activities.
  • Handled Placement& Administrative operations.
  • Addressing & resolving grievances.

Education

Bachelor of Science - Information Technology

University of Mumbai
Mumbai
04.2001 -

Skills

    SQL

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Tools

  • SQL Developer
  • Putty
  • Squirrel
  • Geneos
  • Splunk
  • Dynatrace
  • Service Now
  • GITHUB
  • CRM
  • AutoSys

Timeline

Senior Software Engineer

HCL Technologies
09.2021 - Current

Product Trainer

Acidaes Solutions Private Limited
12.2019 - 09.2021

Training Manager

Whitehat Education Pvt. Ltd.
09.2019 - 12.2019

Senior Trainer

NIIT Ltd
06.2016 - 09.2019

Bachelor of Science - Information Technology

University of Mumbai
04.2001 -

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Mitali MoreSenior Software Engineer