Luxury Consultant
- As part of the core team that launched Nykaa's fashion vertical, I had the front-row seat to the thrill of strategizing and growing one of India's fastest-expanding e-commerce ventures.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Informed customers of promotions to increase sales productivity and volume.