Mitali Rajyaguru
Customer Service Representative
Pune
Summary
At FPL, dynamic Customer Service Representative with a proven track record in leveraging CRM expertise and active listening skills to enhance customer satisfaction. Successfully improved service delivery through effective multitasking and organizational abilities, resulting in a marked increase in positive customer feedback. Committed to fostering team performance by sharing best practices and improving overall customer service operations. Demonstrated strengths in communication, problemsolving, and building lasting relationships with customers.
Overview
4
4
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Customer Service Representative
FPL Technologies
Pune
10.2022 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Responding to customer inquiries and providing support via email.
- Collaborating with other team members to provide the best customer support
Business Development Intern
StakeIndia Pvt Ltd.
Nashik, Maharashtra
07.2020 - 04.2023
- Collaborated with teammates to develop advertising collateral and sales presentations.
- Penetrated targeted accounts to generate sales from within client base.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Analyzed consumer behavior and purchases to anticipate future trends, adjustments and obstacles.
Education
MBA - Marketing
MET Institute of Management
Nashik 04.2021 - 03.2023
BBA - Human Resources
Bhonsala Military College
Nashik 06.2018 - 03.2021
Skills
- Customer relationship management (CRM)
- Multitasking and organization
- Active listening
- Time management
- Team development
Accomplishments
- Best performer awards
- Employee of the month awards
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Certification
- Project Management
- Digital Marketing
Timeline
Customer Service Representative
FPL Technologies
10.2022 - Current
MBA - Marketing
MET Institute of Management
04.2021 - 03.2023
Business Development Intern
StakeIndia Pvt Ltd.
07.2020 - 04.2023
BBA - Human Resources
Bhonsala Military College
06.2018 - 03.2021
- Project Management
- Digital Marketing
Similar Profiles
ARUN SANTHOSHARUN SANTHOSH
Line Manager at FPL TECHNOLOGIESLine Manager at FPL TECHNOLOGIES
Mitali RajyaguruMitali Rajyaguru
Customer Service Representative at FPL TechnologiesCustomer Service Representative at FPL Technologies
Prashant GiriPrashant Giri
Customer Service Executive at FPL TechnologiesCustomer Service Executive at FPL Technologies