Mitali Rajyaguru
Pune
Summary
At FPL, dynamic Customer Service Representative with a proven track record in leveraging CRM expertise and active listening skills to enhance customer satisfaction. Successfully improved service delivery through effective multitasking and organizational abilities, resulting in a marked increase in positive customer feedback. Committed to fostering team performance by sharing best practices and improving overall customer service operations. Demonstrated strengths in communication, problem-solving, and building lasting relationships with customers.
Overview
3
3
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Customer Service Representative
FPL Technologies
Pune
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Responding to customer inquiries and providing support via email.
- Collaborating with other team members to provide the best customer support
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Business Development
StakeIndia Pvt Ltd.
07.2020 - 12.2021
- Supported business development efforts through active participation in networking events and conferences within the industry sector.
- Increased client base by implementing strategic business development initiatives and fostering long-lasting partnerships.
- Contributed significantly towards business development efforts by providing insights into pricing strategies based on historical billing performance.
- Monitored trends within relevant industries, adapting business development strategies accordingly for continued success amidst changing landscapes.
Education
MBA - Marketing
MET Institute of Management
Nashik 06.2021 - 04.2023
BBA - Human Resources Management
Bhonsala Military College
Nashik 07.2018 - 04.2021
Skills
- Customer relationship management (CRM)
- Strategic planning
- Adaptability and flexibility
- Team development
- Product development
- Data collection
Certification
- Project Management
- Digital Marketing
- Advance Excel
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Gujarati
Intermediate (B1)
B1
Accomplishments
- Best performer awards
- Customer Service Awards
Contact
Contact number : 9075544172
Email id : mitalirajyaguru7006@gmail.com
Timeline
Customer Service Representative
FPL Technologies
10.2022 - Current
MBA - Marketing
MET Institute of Management
06.2021 - 04.2023
Business Development
StakeIndia Pvt Ltd.
07.2020 - 12.2021
BBA - Human Resources Management
Bhonsala Military College
07.2018 - 04.2021
- Project Management
- Digital Marketing
- Advance Excel
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefits4-day work weekPaid sick leavePersonal development programsSimilar Profiles
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