Mitali Rawat
Dev Ops Specialist/ Delivery Manager
New Delhi
Summary
Seasoned DevOps and IT Operations leader with 15+ years of experience delivering resilient, secure, and highly available platforms for global financial services. Proven track record leading cross-functional teams through large-scale cloud migrations, incident and release management, and operational transformation programs. Skilled at translating business priorities into measurable SLOs/SLIs, reducing downtime, and driving continuous improvement across people, process, and technology
Overview
17
17
years of professional experience
2
2
Certifications
Work History
DevOps Specialist
Macquarie Global Services Private
Gurgaon, India
04.2015 - Current
- Leading the team to perform incident response and postmortems for critical financial applications; implemented RCA-driven remediation, and runbooks to improve uptime.
- Designed and maintained DR and capacity plans; defined SLOs/SLIs with customers, and implemented CloudWatch alerts for infrastructure and ETL jobs.
- Owned release planning and coordination for multiple production releases; I collaborated with infra, DB, and app teams to resolve performance and batch issues.
- Maintained operational documentation and automated monitoring/alerting to reduce manual interventions.
- Test Planning, Test Case Design, Test Environment Setup, Test Data Setup, Test Execution, and conducting root cause analysis and identifying defects/issues in the ETL.
- Bolstered security posture through vulnerability assessments, patch management, and adherence to best practices in network configuration.
- Streamlined the deployment process by automating tasks, reducing time and resource consumption.
- Troubleshot complex production issues, working closely with developers and system administrators to identify root causes and implement lasting solutions.
IT Operations Analyst
Ameriprise Financial
Gurgaon, India
11.2012 - 04.2015
- Managed incident, change, and problem management processes; led triage for P1/P2 incidents, and stakeholder communications.
- Implemented monitoring using the IBM Tivoli suite, Gomez, HP SiteScope, CA Wily, and PRTG; performed trend analysis and capacity forecasting.
- Developed and maintained Problem Management processes and KEDB; produced operational reports, and presented findings to management.
- Supported application upgrades by thoroughly testing new features, identifying bugs, and collaborating with developers for timely resolutions.
- Identified opportunities for process improvements using performance metrics analysis, leading to increased operational efficiency.
- Assisted in budget planning activities by tracking expenses related to hardware procurement, software licensing, vendor services contracts.
- Streamlined workflows with the introduction of automation tools and scripts for routine tasks.
Senior Application Support Associate
TCS
Gurgaon, India
05.2011 - 10.2012
- Supported production applications for Deutsche Bank; monitored logs and traces to proactively prevent outages.
- Coordinated cross-team incident resolution, release support, and BCP/PVT planning; trained and mentored new joiners.
- Contributed to successful software releases by effectively managing change requests and ensuring thorough testing prior to deployment.
Technical Support Engineer
HCL Technologies
Noida, India
05.2010 - 02.2011
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Tracked KPIs, and created continuous improvement plans.
- Manage daily Change Management operations, i.e. Publication of the change schedule and other operational reports.
Software Engineer
Broadway Communication
New Delhi, India
07.2009 - 05.2010
- Website Design.
- Website Optimization.
- Database Designing.
Education
B.Tech - Information Technology
Dehradun Institute of Technology
Dehradun, India 04.2001 -
Skills
ServiceNow, JIRA, Remedy, Confluence, GitHub, SourceTree
Incident management, Change management, Release management
Infrastructure automation
CloudWatch, IBM Tivoli, HP SiteScope, CA Wily, PRTG
Control-M, CI/CD tools, scripting
Agile, SDLC, DevOps, SRE practices
AWS (CloudWatch, EC2, S3)
Certification
AWS Certified Solutions Architect
Timeline
DevOps Specialist
Macquarie Global Services Private
04.2015 - Current
IT Operations Analyst
Ameriprise Financial
11.2012 - 04.2015
Senior Application Support Associate
TCS
05.2011 - 10.2012
Technical Support Engineer
HCL Technologies
05.2010 - 02.2011
Software Engineer
Broadway Communication
07.2009 - 05.2010
B.Tech - Information Technology
Dehradun Institute of Technology
04.2001 -