Mitali Saha
Kolkata
Summary
- Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends appropriate solutions. Excellent communicator and problem solver.
- Skilled Beauty Therapist & MUA, knowledgeable about beauty trends, techniques and products. Possesses top strengths in customer relations and promotional support. Desires to leverage experience and training to support customer needs and enhance business success in service-based retail environment.
- Upbeat, customer-focused Sales Associate with 14+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
- Independent Beauty Advisor dedicated to high levels of customer satisfaction to meet aggressive sales goals. Charismatic and personable individual with 14+ years of hands-on experience helping customers find beauty products to fit needs and preferences. Quick learner committed to quickly mastering new skills and leading with positive attitude.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Senior Beauty Therapist
Lloyds Luxuries Ltd. ( Truefitt & Hill )
Kolkata
08.2021 - Current
- Provided advanced skin treatments, such as chemical peels, microdermabrasion and laser therapy.
- Conducted assessments of clients' skin conditions to develop individualized treatment plans.
- Performed waxing, sugaring and threading services for hair removal.
- Demonstrated proper use of equipment and products to ensure safety and client satisfaction.
- Instructed clients on aftercare techniques for a variety of beauty treatments.
- Maintained cleanliness and orderliness of work areas in compliance with health regulations.
- Developed relationships with clients through effective communication skills.
- Created detailed records of services provided to each client.
- Advised customers on best practices for maintaining healthy skin care routines.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Provided makeup application services for special occasions including weddings, proms.
- Trained new staff members on proper procedures for performing beauty treatments.
- Analyzed trends within the industry to stay up-to-date with current trends and developments.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Recommended merchandise based on expert product knowledge and client preferences.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Evaluated customer skin to determine unique conditions and skin type.
- Assisted customers in feeling relaxed and comfortable with the process.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Developed new styles and techniques.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Demonstrated and sold hair care products and cosmetics.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
Beauty Therapist
Get Looks
Kolkata
06.2017 - 07.2021
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Provided advice on beauty treatments such as facials, body wraps and massages.
- Prescribed skincare products according to individual customer requirements.
Makeup Artist
Habib's
Kolkata
06.2015 - 04.2017
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Consulted with clients about desired look or color palette prior to application process.
Beautician
Make Up Point
Kolkata
04.2009 - 05.2015
- Provided a variety of skin care treatments such as facials, waxing, bleaching and threading.
- Demonstrated an in-depth knowledge of beauty products and their potential effects on the skin.
Education
High School Diploma -
Maniktala Shiksha Bhavan
Kolkata2006
Skills
- Cosmetics and Facial Care Services
- Application Techniques
- Sales Proficiency
- Service Consultations
- Customer Engagement
- Products Knowledge
- Relationship Building
- Product Demonstrations
- Customer Needs Assessment
- Sales Closing
- Quality Assurance
- Manicures and Pedicures
- Beauty Trends
- Relationship Building and Management
- Retail Experience
- Product Demonstration
- Makeup Application
- Sales Expertise
- Merchandise Restocking
- Team Collaboration
- Salon Policies and Procedures
- Facials and Chemical Treatments
- Customer Consultation
Affiliations
- Loves travelling along with leisure time painting and practicing music.
Languages
Bengali
First Language
Hindi
Upper Intermediate (B2)
B2
English
Elementary (A2)
A2
Accomplishments
- Always achieved sales target along with the salon's target too
References
References available upon request.
Timeline
Senior Beauty Therapist
Lloyds Luxuries Ltd. ( Truefitt & Hill )
08.2021 - Current
Beauty Therapist
Get Looks
06.2017 - 07.2021
Makeup Artist
Habib's
06.2015 - 04.2017
Beautician
Make Up Point
04.2009 - 05.2015
High School Diploma -
Maniktala Shiksha Bhavan
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