Mitali Shrivastava
Bhopal
Summary
Highly capable Project Manager with background in Client Services. Experience includes managing complex projects from conception to delivery, ensuring high quality and timely execution. Strengths include effective team leadership, problem-solving ability, and exceptional client service skills. Previous work has resulted in improved client relationships and successful project completions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
Larsen & Toubro Infotech Mindtree (LTIM)
Indore
10.2019 - Current
- Over 5 years of experience in managing projects in IT industry including with proven track record of delivering projects on time, within budget, and with high quality.
- Strong knowledge of project management methodologies, including Waterfall, Agile, Scrum Framework, Kanban methodology and PRINCE2 (Project IN Controlled Environments).
- Proficient in project management tools, such as Jira, Confluence, Microsoft Project, Service-Now, Trello, Kanban, Asana and Smartsheet.
- Maintained healthy relationships with clients to ensure satisfaction, loyalty, and a positive long-term partnership. which was crucial for building trust, achieving project success, and fostering repeat business.
- Established project objectives, scope and deliverables. Curated a detailed project schedule and identifying potential risks and devising mitigation strategies while maintaining consistent communication with stakeholders
- Facilitated meetings, including CAB, Daily stand-ups, Sprint planning, Weekly and monthly service reviews. Created weekly and monthly SLA, open issues and risks reports.
- Fostered good communication and teamwork within the team to ensure high quality deliverables. Assigned the priority tasks to team members in order to meet client requirements. Optimal utilization of the resources to ensure the deadlines of the project.
- Ensuring high project performance using KPIs including SLA adherence, and budget variance.
- Expert with successfully providing resolution of issues thereby ensuring that minor problems are not allowed to escalate into issues that threaten the delivery of the project. Acting as a P1 escalation contact for Client to make sure issues are addressed timely.
- Created a budget and schedule while managing the risks and also established a communication and business continuity plan as required.
- Engaged with critical stakeholders to ensure all the deliverable are completed and approved, for project closure. Conduct post-project evaluations to identify lessons learned and ensuring that all documentations are updated and transitioned well.
- Contributed to the development and production of proposal responses to requests for proposals (RFPs)
- Change Manager - ensuring the implementation of best ITIL Practices for the changes moving into production.
- Work with a set of community managers, technical teams, customer stakeholders to derive and fine-tune metrics as to develop policies and procedures for carrying out changes in production
- ITSM Expert - responsible for request, incident, problem and change management.
Education
B.Tech in Information Technology -
Manipal University Jaipur
05.2019
Skills
- Agile, Scrum and Waterfall proficiency
- Budgeting and Financial Management
- Risk management
- Project scheduling
- Vendor management
- Customer service orientation
- Conflict resolution
- Change Management
- Communication and Interpersonal Skills
- Leadership and Team collaboration
- Microsoft Project, Jira and Confluence
- Service-Now
- ITIL and ITSM Expert
- Azure IaaS and DevOps
Certification
- Certified Scrum Master
- Google Project Management
- Az-900 Azure Fundamentals
- Az-104 Azure Administrator
- Az-204 Developing Solutions for Microsoft Azure
- ITIL Change Management Certification
Projects
P&G Smart Automations Project
- Managed this 30 members project team, by implementing Scrum and Kanban methodologies to ensure no business impact
- Supported 6 platforms across 24*7 coverage - Blue prism, PEGA, Knime , Quickbase, Abby and Power Platform
- Also acted as a Transition Manager, took transition without any business impact to the ongoing operations, while consuming the knowledge and updating SOPs and related documentation regularly.
P&G - Software Vulnerability Project
- Managed this medium-sized project, by implementing agile methodologies and processes to ensure project success. - Risk management and mitigation planning to minimize project impact.
- Collaborated with cross-functional teams, including Compliance, Patching, and Change Management. Also, conducted regular project status meetings and prepared reports to stakeholders.
P&G - Pega and Azure Project
- Managed this large-scale project and ensured on-time delivery. Also, coordinated with external vendors and suppliers to ensure project success.
- Managed a team of 20 Azure and Pega engineers and ensured project alignment with company goals. Improved project efficiency through process improvements and technology implementation advisors of Azure. Acted as the escalation point of contact for the external stakeholders.
- Executing builds and troubleshooting, Interactions with Development and QA teams, Managed environments DEV, SIT, UAT, PROD for various releases and designed instances.
- Ensured that the Incidents, Requests, Problem and Change tickets are resolved as per the aligned SLA.
ISS Migration Project
- Played the role of the Incident commander - Assessed the P1 incidents and developed a response plan. Made decisions and delegated tasks to ensure the smooth restoration of services. Also, ensured that the emergency response is well-coordinated and effective, and that the impact of the incident is minimized.
- Co-ordinated with ISS stakeholders to finalize the strategy for the testing, cut-over plan, change freeze plan and downtime plan.
- Design and Implementation of Azure Landing Zone setup using Azure Native services & Validation of migration path of all servers and provide target instance size.
Timeline
Senior Software Engineer
Larsen & Toubro Infotech Mindtree (LTIM)
10.2019 - Current
B.Tech in Information Technology -
Manipal University Jaipur
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