Mitali Singh
Service Relationship Manager
Lucknow,UP
Summary
Driven Relationship Manager focused on deepening customer relationships by providing superior service and support. Outgoing and ambitious professional with 2.8 years' experience in banking industry
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Service Relationship Manager
HDFC Bank
Lucknow, Uttar Pradesh
01.2021 - Current
- Handling customer queries, complaints and requests
- Understanding customer needs and resolving concerns with apt solutions
- Collected customer feedback for better services
Personal Banker
HDFC Bank
Lucknow, Uttar Pradesh
04.2019 - 12.2020
- Tasked to create and manage customer base for one of the biggest branches in North
- Accumulated a base of 200 plus clients, while managing the servicing of clients banking requirement
- Promoted financial products to the customers on the basis of their needs
- Maximized revenue through sales techniques and branch productivity.
Education
Rani Laxmi Bai School
LucknowRani Laxmi Bai School
LucknowD.A.V P.G. College
DehradunJaipuria Institute of Management
LucknowSkills
Process driven
Customer service
Operation optimization
Inventory management
Certification
NISM- VA, Mutual Fund Distributor
Accomplishments
- Won SEC ( Service Excellence Award )
- Won investment drive certificate led by zonal head
Timeline
Service Relationship Manager
HDFC Bank
01.2021 - Current
Personal Banker
HDFC Bank
04.2019 - 12.2020
Rani Laxmi Bai School
Rani Laxmi Bai School
D.A.V P.G. College
Jaipuria Institute of Management