Summary
Overview
Work History
Education
Skills
Websites
Languages
Coursework
Timeline
Generic

MITALI SWARGIARY

New Delhi

Summary

BBA and MBA HRM graduate with 6–7 years of aviation experience as cabin crew, seeking an HR internship to transition into people operations. Proven expertise in communication, conflict resolution, teamwork, and managing diverse stakeholders under pressure. Skilled in maintaining service standards, training junior crew, and ensuring compliance. Eager to apply strong interpersonal skills, adaptability, and HR academic knowledge to support recruitment, employee engagement, and HR processes.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Cabin Crew

Air India Limited
New Delhi
01.2023 - 01.2026

Cabin Crew

Spicejet Limited
New Delhi
01.2018 - 01.2021
  • Led customer experience management by handling diverse customer needs, resolving in-flight issues, and ensuring high satisfaction, demonstrating strong user-centric thinking and problem-solving skills.
  • Collaborated with cross-functional teams (different operations department) to ensure seamless service delivery, showcasing stakeholder management, team collaboration, and operational efficiency.
  • Analyzed customer feedback and service patterns to improve onboard services, reflecting ability in data-driven decision making, customer insights, and continuous improvement.
  • Managed high-pressure situations and ensured safety compliance, highlighting risk management, adaptability, attention to detail, and process optimization.

Education

MBA - Human Resources Management

NMIMS
Mumbai
01.2022 - 07.2025

B.B.A/ B.M.S - Bachelor of Business Administration / Management Studies

Amity University
New Delhi
08.2018 - 07.2021

Skills

  • Analytical thinking
  • Effective Communication
  • Interpersonal skills
  • Curiosity and Research Orientation
  • Team Collaboration
  • Customer Service
  • Ethical Judgement
  • Microsoft Office Suite
  • Jira
  • SQL (Basics)

Languages

  • Hindi
  • Assamese
  • Bodo
  • English, Fluent
  • Hindi, Fluent
  • Assamese, Fluent
  • Bodo, Native

Coursework

  • Introduction to Product Management, Learntube, Learned about Basics of Product Management, Importance of Product Management, Roadmap and its different roles.
  • Metrics to Product Management, Learntube, Developed understanding of product metrics, user behaviour analysis and data driven decision making. Gained hands-on knowledge of prioritization frameworks and product roadmap development. Learned to collaborate effectively with cross-functional teams (engineering, design, and business stakeholders). Acquired practical skills in agile methodologies, estimations, and sprint velocity tracking.
  • Design and Run Experiment, Learntube, Gained practical knowledge of MVP (Minimum Viable Product) design and experimentation, including testing product ideas with minimal resources. Developed skills in hypothesis building, identifying key assumptions, and evaluating product success criteria.
  • Customer Development, Learntube, Gained practical knowledge of customer discovery, including conducting structured interviews and analyzing user needs to validate product ideas. Developed skills in creating user personas and applying data-driven insights to improve product decision-making and user experience.

Timeline

Cabin Crew

Air India Limited
01.2023 - 01.2026

MBA - Human Resources Management

NMIMS
01.2022 - 07.2025

B.B.A/ B.M.S - Bachelor of Business Administration / Management Studies

Amity University
08.2018 - 07.2021

Cabin Crew

Spicejet Limited
01.2018 - 01.2021
MITALI SWARGIARY