Summary
Overview
Work History
Education
Skills
Timeline
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Manish Mishra

Manish Mishra

Experienced Sales Professional
New Delhi

Summary

Multi-faceted Sales Manager with forward-thinking and results-driven sales leader with more than 10 years of experience in partnership development, account management and channel building. Self-directed leader with talents in diversifying networks, product offerings and pricing strategies to drive growth with value-added solutions.

Overview

16
16
years of professional experience

Work History

Senior Sales Account Manager

Team Computers PL
08.2023 - Current
  • Built rapport with clients through regular check-ins, ensuring their ongoing satisfaction with our products or services.
  • Collaborated with cross-functional teams to develop tailored solutions for unique customer needs.
  • Established and cultivated solid business relationships with new or existing customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Regional Sales Manager

Jabra Connect India PL
4 2019 - 08.2023
  • Coordinated a successful sales team and developed strategies to achieve regional sales objectives, while also providing exceptional account servicing to strengthen business relationships included individual contribution
  • Conducted onsite sales calls to prospective customers and provided support to sales representatives to help close lucrative deals and drive sales revenue
  • Negotiated and finalized sales contracts with high-value customers, effectively closing deals and achieving sales targets
  • Worked closely with senior executives to evaluate regional performance and develop strategies to expand revenue generation, resulting in increased profitability and business growth
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly improving customer satisfaction ratings and driving sales performance
  • Territory Expansion, Order Management, Sales Expertise, Account Development, Product Knowledge, Revenue Generation, Network Development, Strategic Planning

Territory Sales Manager

IT Logistics
04.2017 - 03.2019
  • Consistently provided outstanding service to customers by spearheading efficient resolutions for a wide range of issues, ensuring high levels of customer satisfaction
  • Conducted extensive research on competitor products, services, and market trends to identify prospects in other territories, successfully expanding business opportunities
  • Built business within Gurgaon using a variety of sales techniques, resulting in consistent revenue growth and increased market share
  • Identified potential customers and assessed opportunities, leveraging consumer research to discover new sales opportunities
  • Met with customers to understand their needs and concerns, and provided effective solutions to meet their requirements
  • Successfully arranged meetings with potential customers, and offered bundled services to drive revenue growth
  • Worked closely with National Account Managers and Territory Managers to develop and implement effective sales strategies, resulting in improved efficiency and increased revenue
  • Monitored competition within assigned region to stay abreast of market trends and identify new opportunities
  • Proactively identified ways to ensure the efficiency of sales operations, resulting in improved productivity and profitability
  • Participated in industry or promotional events to cultivate customer relationships and drive brand awareness
  • Prepared and submitted reports to MD, providing regular updates on sales performance and market trends to inform strategic decision-making.

Sole Proprietor

Vodafone Mini Store, Mayuri Enterprises
11.2014 - 03.2017
  • Managed Vodafone Mini store sub-units, driving customer engagement and generating sales across multiple verticals
  • Conducted extensive market research to determine optimal pricing strategies for goods and services, while identifying and capitalizing on emerging opportunities
  • Successfully procured new connections and provided a range of services including Mobile Number Portability, M-Pesa, Bill Payments, Recharges, DTH Recharges, and BSES payments
  • Proactively initiated and implemented new schemes and promotions to drive sales and increase revenue, resulting in consistent growth and profitability
  • Developed and maintained strong relationships with key stakeholders, including vendors, customers, and partners, to ensure the highest levels of service and satisfaction
  • Conducted regular training programs for employees to improve their knowledge and skills in sales and customer service, resulting in enhanced performance and productivity
  • Maintained accurate records of all transactions, ensuring compliance with all regulatory requirements and company policies
  • Leveraged in-depth knowledge of Vodafone products and services to effectively educate customers and recommend appropriate solutions to meet their needs
  • Developed and implemented effective marketing strategies to drive brand awareness and customer engagement, resulting in increased sales and revenue.

Strategic Account Manager

ITL TeleTech Private Limited, ITL Teletech Pvt
01.2011 - 08.2014
  • Successfully managed channel partnership with Airtel and Samsung Electronics India Pvt
  • Ltd
  • Drove outbound sales calls to Airtel customers, exceeding target quotas and achieving consistent revenue growth in blackberry sales
  • Mentored and guided a team of 5-7 CSAs to foster productivity, accuracy, and commitment to exceptional customer service
  • Conducted comprehensive training programs and provided ongoing coaching to team members, resulting in improved sales performance and customer satisfaction
  • Demonstrated deep knowledge of company mission and goals, and coached team members to align their objectives with company values
  • Implemented new working processes and operational improvements to streamline sales operations and maximize efficiency
  • Coordinated and led weekly meetings with internal and external stakeholders to ensure alignment on key priorities and drive successful outcomes
  • Successfully drove maximum sales from corporate clients, including Citi Group, HSBC Bank, Kotak Mahindra Group, Deutsche Bank, UHG, Aricent, Barclays, and Aon Hewitt
  • Proactively explored new corporate opportunities to promote Airtel Business and expand market share
  • Handled customer escalations with professionalism and diplomacy, ensuring successful resolution of issues
  • Managed all aspects of manpower sourcing and Blackberry sales and activations, ensuring optimal staffing levels and operational efficiency
  • Successfully handled Airtel Blackberry services, driving consistent revenue growth and delivering exceptional customer service.

Team Leader

Interactive Marketing Pvt Ltd
05.2008 - 12.2010
  • Successfully managed a team of 7-10 sales representatives, providing effective leadership and support to drive performance and exceed targets
  • Proactively engaged with HR, Admin, and Procurement managers to successfully roll out EPP and B2B deals, resulting in increased revenue and customer satisfaction
  • Organized in-house activities featuring Samsung, HTC, Nokia, and Apple iPhones to promote awareness and drive sales, successfully increasing brand recognition and customer engagement
  • Developed and implemented employee benefits initiatives for corporate clients, resulting in improved retention and satisfaction among customers
  • Managed backend processes, coordinating with mobile brands and corporate clients to ensure seamless operations and timely delivery of services
  • Handled customer escalations with a proactive and solution-focused approach, consistently delivering exceptional service and resolving issues to the satisfaction of all parties
  • Successfully sourced manpower as per the requirements of Interactive Marketing Pvt Ltd, a direct sales organization with a pan-India presence
  • Contributed to the entire range of CRM services offered by Interactive Marketing Pvt Ltd, helping clients reach their target customers and achieve their business objectives
  • Developed and implemented effective marketing strategies to drive brand awareness and customer engagement, resulting in increased sales and revenue
  • Monitored market trends and identified new opportunities to improve sales performance and drive business growth.

Education

MBA - Business Analytics

IMT CDL
Ghaziabad, Uttar Pradesh

B.A. - Economics

Sikkim Manipal University

12th - Commerce With Math

CBSE board

10th - undefined

CBSE board

Skills

Self Motivation

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Timeline

Senior Sales Account Manager

Team Computers PL
08.2023 - Current

Territory Sales Manager

IT Logistics
04.2017 - 03.2019

Sole Proprietor

Vodafone Mini Store, Mayuri Enterprises
11.2014 - 03.2017

Strategic Account Manager

ITL TeleTech Private Limited, ITL Teletech Pvt
01.2011 - 08.2014

Team Leader

Interactive Marketing Pvt Ltd
05.2008 - 12.2010

Regional Sales Manager

Jabra Connect India PL
4 2019 - 08.2023

MBA - Business Analytics

IMT CDL

B.A. - Economics

Sikkim Manipal University

12th - Commerce With Math

CBSE board

10th - undefined

CBSE board

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Manish MishraExperienced Sales Professional