Mitanjali Sinha
Bengaluru
Summary
HR Professional with over 10 years of experience in HR operations, proven track record in stakeholder management, process improvement, workforce training, and development. Expertise in streamlining operations, enhancing productivity, and driving continuous improvement through effective process mapping and root cause analysis. Excels at coordinating cross-functional teams, mentoring staff, and delivering comprehensive training programs to optimize team performance. Skilled in quality assurance frameworks, data accuracy reporting, and performance coaching to ensure operational excellence.
Overview
12
12
years of professional experience
Work History
Process Lead
Walmart Global Tech
07.2019 - Current
- Acting as a key contact for managers to develop, execute, and improve action plans, ensuring compliance with company policies and procedures.
- Identified process gaps and drove simplifications and innovations to streamline operations and increase efficiency.
- Leading the team effectively to ensure the successful completion of daily responsibilities by each team member, to optimise productivity.
- Accountable for tracking team performance and generating team report cards.
- Lead calibration and secondary review processes, and manage performance assessments (PKT) for team members.
- Coordinate and host weekly meetings with stakeholders, driving discussions, work review and project alignment.
- Designed and delivered comprehensive training plans as a dedicated trainer for new team members, facilitating smooth onboarding and knowledge transfer.
- Contributed insightful ideas for quarterly projects, leveraging strong project management skills to drive successful project outcomes.
- Developed comprehensive process documentation, ensuring all team members had access to up-to-date operational guidelines.
- Conducted critical analysis of employment services benefits, demonstrating independent thinking and problem-solving abilities, to identify issues, and develop effective solutions within tight deadlines.
- Responsibly addressed employment services initial claims questions from US states by analysing individual case information and reviewing unemployment-related data from a wide range of sources.
- Coordinated cross-functional teams to streamline the processes, enhancing productivity and quality score.
- Strengthened quality assurance programmes and frameworks by conducting thorough audits and benchmarking against industry best practices, contributing to improved overall operational quality.
- Prepared and maintained various reports, including audit forms, root cause analysis reports, and monthly employee reports, showcasing a commitment to data accuracy and reporting efficiency.
Payroll Analyst
ANZ
06.2016 - 06.2019
- Executed employee terminations using PeopleSoft.
- Generated complete settlement letters for outgoing staff.
- Executed reversal processes for terminated employees using PeopleSoft.
- Delivered root cause analysis for complex and non-routine escalations across organizational levels.
- Addressed HR-related queries from current and former employees by liaising with relevant departments.
- Trained and mentored employees to maximise team performance.
- Participated in cross-functional projects, representing the payroll team and contributing to organisational goals.
BGV Analyst
ANZ
11.2014 - 06.2016
- Responsible for background checks for candidates globally before the start date of the candidate’s employment, and post-employment verification checks.
- Coordinated the onboarding process for new hires.
- Audit calls on onboarding process of new employees.
- Contributing to training and developing the team through effective monitoring and coaching.
- Work with the recruitment team for candidate offer letter management.
- Liaise with candidates and recruiters for the payroll documents before the start of the candidate, so that the candidate’s salary is paid before the payroll cut-off period.
HR Associate, Shared Services
Exide Life Insurance
07.2013 - 09.2014
- Responsible for any HR-related queries from present and ex-employees.
- Audit calls on the onboarding process of new employees.
- Conducting exit feedback or separation feedback.
- Worked as a PF interface between the ex-employees and current employees.
Education
MBA/PGDM - Human Resources
Bangalore University
Bengaluru, IN-KASkills
- Stakeholder management
- Continuous Improvement
- Team handling
- Team Reporting
- Team Mentoring
- Performance Monitoring
- Subject-matter expertise
- Process Improvement
- Process Mapping
- Root Cause Analysis
- Shared Services
- Workforce training and development
- Performance coaching
Total Work Experience
10+ Years
Additional Information
Workday
Service Now
Microsoft Office
Peoplesoft
Taleo
Timeline
Process Lead
Walmart Global Tech
07.2019 - Current
Payroll Analyst
ANZ
06.2016 - 06.2019
BGV Analyst
ANZ
11.2014 - 06.2016
HR Associate, Shared Services
Exide Life Insurance
07.2013 - 09.2014
MBA/PGDM - Human Resources
Bangalore University
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