Mitchell Zeck
Kokomo
Summary
Service manager with 10+ years of experience in service operations and equipment maintenance. Expertise in diagnostic troubleshooting and conflict resolution, leading to high-quality service delivery. Proven ability to foster team collaboration and enhance customer experience through effective management practices.
Overview
22
22
years of professional experience
Work History
Service Manager/Mechanic
North Central Outdoor Power
Kokomo
01.2016 - Current
- Oversaw operations of service department for outdoor power equipment repairs, ensuring efficient workflow and high-quality service.
- Oversaw scheduling and workflow for repair technicians and service jobs.
- Established quality control measures for service processes and repairs, enhancing service reliability and customer trust.
- Trained and mentored staff on customer service best practices.
- Partnered with sales team to improve customer experience and satisfaction through streamlined communication and service delivery.
- Resolved customer issues through effective communication and problem-solving skills.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created written estimates and obtained customer consent to proceed.
- Supported team operations during busy times by taking on extra tasks.
Farm Hand/ Mechanic
Zeck Family Farms
Kokomo
01.2005 - Current
- Operated farm machinery for planting and harvesting crops.
- Maintained equipment and tools, ensuring optimal performance and reliability.
- Performed general maintenance, including fence and building repairs, to uphold farm infrastructure and safety.
- Fabricated metal components using welding techniques and tools.
- Constructed structures by welding metal parts together.
- Assisted in daily livestock care and feeding routines.
- Loaded and unloaded trucks with farm supplies, facilitating timely deliveries and operational efficiency. with supplies or products from the farm.
- Harvested crops according to season and maintained records of yields.
Laborer
GM Components and Holdings
Kokomo
01.2011 - 01.2016
- Operated machinery to assemble components for automotive production.
- Operated and maintained a variety of equipment including hand and power tools.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Maintained clean and organized work areas to ensure safety standards.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Followed standard operating procedures for handling hazardous materials responsibly.
- Collaborated with team members to meet production schedules efficiently.
- Assisted in training new employees on operational procedures and safety protocols.
- Inspected products for quality assurance before packaging and shipment.
- Reported equipment malfunctions to maintenance for timely repairs.
Education
Associate of Applied Science - Welding
Ivy Tech Community College of Indiana
Kokomo, IN05-2012
Skills
- Equipment repair and quality control
- Diagnostic troubleshooting
- Equipment repair
- Workflow optimization
- Customer relationship management
- Customer issue resolution
- Time management
- Team collaboration
- Effective communication
Timeline
Service Manager/Mechanic
North Central Outdoor Power
01.2016 - Current
Laborer
GM Components and Holdings
01.2011 - 01.2016
Farm Hand/ Mechanic
Zeck Family Farms
01.2005 - Current
Associate of Applied Science - Welding
Ivy Tech Community College of Indiana