Mitender Singh
Cabin Crew (Inflight Manager)
New Delhi
Summary
Experienced cabin crew member with more than 7 years of employment in commercial aviation industry. Individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with domestic and international sectors as valued member of cabin crew.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Cabib Crew
Go Airlines Pvt Ltd
New Delhi
07.2015 - 06.2023
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Relayed updates and information to passengers after confirming key details with pilot.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Checked personnel for proper uniforms and safety equipment.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Education
Bachelor of Science - B.Sc. in Hotel Administration And Hospitality
Venkateshwara Open University
New Delhi,India` 02.2015 - 08.2018
Skills
Team Building
undefinedHobbies
- Strength Training
- Cricket
- Travelling
Timeline
Cabib Crew
Go Airlines Pvt Ltd
07.2015 - 06.2023
Bachelor of Science - B.Sc. in Hotel Administration And Hospitality
Venkateshwara Open University
02.2015 - 08.2018
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