Mitender Singh
Cabin Crew (Inflight Manager)
New Delhi
Summary
Experienced cabin crew member with more than 7 years of employment in commercial aviation industry. Individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with domestic and international sectors as valued member of cabin crew.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Cabib Crew
Go Airlines Pvt Ltd
New Delhi
07.2015 - 06.2023
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Relayed updates and information to passengers after confirming key details with pilot.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Checked personnel for proper uniforms and safety equipment.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Education
Bachelor of Science - B.Sc. in Hotel Administration And Hospitality
Venkateshwara Open University
New Delhi,India` 02.2015 - 08.2018
Skills
Team Building
Employee interaction
Company policy adherence
Relationship Management
Cleanliness and sanitation
Emergency care
Preflight briefings
Emergency Response
Guest services
Airline Operations
Hospitality service expertise
Schedule Management
Crew coordination
Safety standards and protocols
Equipment operation
Cabin searches
Hobbies
- Strength Training
- Cricket
- Travelling
Timeline
Cabib Crew
Go Airlines Pvt Ltd
07.2015 - 06.2023
Bachelor of Science - B.Sc. in Hotel Administration And Hospitality
Venkateshwara Open University
02.2015 - 08.2018