Mitender Singh
New Delhi
Summary
Dynamic and dedicated professional with 8 years of experience in the airline industry, seeking to leverage my skills in customer service, communication, and problem-solving to excel in a new role within the hotel industry. Eager to contribute to a team that prioritizes guest satisfaction and delivers exceptional hospitality services.
Overview
9
9
years of professional experience
Work History
Flight Attendant
GoFirst Airlines Pvt Ltd
01.2015 - Current
- Delivered top-tier customer service to passengers, ensuring their safety, comfort, and overall satisfaction during flights.
- Conducted pre-flight safety briefings, demonstrating clear communication and an ability to provide information effectively.
- Handled emergency situations with composure, adhering to established safety protocols, and ensuring passenger well-being.
- Collaborated seamlessly with flight crew and ground staff to ensure the smooth operation of flights.
- Maintained a pristine cabin environment, including restocking amenities and supplies, ensuring passenger comfort.
- Assisted passengers with special requests and provided support to those with mobility or medical needs.
- Actively promoted the airline's services, products, and loyalty programs to enhance the passenger experience and maximize revenue.
Education
Bachelor of Science - Hotel Administration And Hospitality
Venkateshwara Open University
New Delhi, India09.2018
Higher Secondary Certificate - Commerce
Green Fields School
New Delhi. India04.2014
Skills
- Exceptional customer service
- Clear and effective communication
- Emergency response expertise
- Problem-solving abilities
- Team collaboration
- Attention to detail
- Adaptability
- Time management
Key Achievements
- Received the Excellence Award for exceptional customer service and professionalism.
- Successfully completed advanced safety training programs, demonstrating a commitment to passenger safety.
- Consistently garnered positive feedback from passengers, highlighting exceptional service and attention to detail.
Certifications
- First Aid Certification by GoFirst Airlines Pvt Ltd
- Certificate of Appreciation by GoFirst Airlines Pvt Ltd
Interests or Hobbies
- Fitness and Exercise
- Traveling
- Photography
- Music
Timeline
Flight Attendant
GoFirst Airlines Pvt Ltd
01.2015 - Current
Bachelor of Science - Hotel Administration And Hospitality
Venkateshwara Open University
Higher Secondary Certificate - Commerce
Green Fields School
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