Mitesh Darbari
Mumbai
Summary
Results-driven professional with extensive experience at Citicorp Services India, excelling in data analysis and risk assessment. Proven track record in enhancing compliance and quality control processes, leading to improved operational efficiency. Adept at team leadership and procedural documentation, fostering a culture of continuous improvement and accountability.
Overview
18
18
years of professional experience
Work History
Quality Intermediate Analyst-Data Quality.
Citicorp Services India Private LTD
Mumbai
01.2019 - Current
- Facilitate the transfer of knowledge or documentation that may be relevant for ongoing projects or other team members, and gather feedback from the non-employees and internal staff to evaluate the success of the engagement and onboarding process.
- Supervised and mentored the APAC (Mumbai) Non-Employee Staffing Office team of 2 FTEs and 12 non-FTEs, enhancing productivity and professional development.
- Resolves complex problems independently while exercising professional judgment in data interpretation under the Global Data Quality team within the Staffing Office.
- Integrate specialty area knowledge with industry standards to enhance operational effectiveness.
- Conducted quality control reviews, applying data analysis tools and methodologies systematically.
- Developed procedural documentation and guidelines to standardize processes across teams.
- Provided guidance to junior analysts, enhancing team performance and efficiency.
- Collaborated with senior management to address broader quality issues impacting business outcomes.
- Assessed risks in decision-making to uphold compliance with laws and regulations.
- Participated in quarterly MCA audits to ensure adherence to internal controls.
Regulatory Risk and Compliance Officer
Citicorp Services India Private LTD
Mumbai
03.2012 - 01.2019
- Conducted risk assessments to identify potential vulnerabilities in processes and systems.
- Collaborated with cross-functional teams to ensure adherence to corporate policies.
- Developed compliance strategies to mitigate regulatory risks across business operations.
- Prepared detailed reports on compliance status for senior management review.
- Assisted in audits by providing necessary documentation and responding to inquiries.
- Recommended appropriate disciplinary action when necessary following investigation into alleged breaches of policy and regulation.
- Advised stakeholders on best practices for mitigating risks associated with specific tasks and activities.
- Maintained a comprehensive database containing information on all compliance activities.
- Compiled and submitted regular reports to update senior management on operations and progress.
- Built disaster management and recovery plans for different types of financial emergencies.
Quality Leader/Voice & Accent Trainer
Intelenet - Barclays
05.2010 - 03.2012
- Led quality assurance initiatives to enhance service delivery standards.
- Developed training programs to improve team performance and compliance.
- Conducted regular audits to ensure adherence to quality protocols.
- Analyzed customer feedback to identify areas for quality enhancement.
- Provided feedback and coaching to team members on best practices.
- Collaborated with other team members to perform internal QA audits.
- Developed and implemented process improvement initiatives to increase product quality.
- Built relationships with vendors to ensure timely delivery of materials meeting required quality levels.
- Established metrics tracking system using SPC charts and other relevant tools.
- Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
Team Leader / Process Trainer
BA Continuum India Pvt. Ltd. (Bank of America)
07.2007 - 05.2010
- Department: Countrywide Tax Service Corporation, Tax Line Set Up, Home Loans, and Insurance.
- Tax Line Setup refers to setting up the tax lines, identifying the correct payee to whom the tax needs to be paid on the basis of the frequency.
- Servicing home loans for customers of Bank of America and Countrywide Financial Legacy.
- I worked with the Tax Impound and Non-Impound Loans department in the voice process for one year at Countrywide Legacy.
- Worked with the Tax Line Setup. Processing loans and auditing for more than 32 states in the United States.
- Refers to setting up tax lines for properties in the United States for both impounded and non-impounded accounts for county and city levels.
- Worked with the Home Retention Department, handling the home loan modification program.
- Worked with the Qualified Written Request team, handling correspondence addressed to the Office of the President.
- I attended dashboard calls and training sessions with managers and lines of business.
- Maintaining and preparing the tracker for month-to-date, year-to-date, and quality report for the tax team.
- Dealing with the U.S. taxing authority for the Callout (Voice) Team.
- Worked with the Six Sigma team for a Kaizen event.
- Awarded as the Top Performer for two consecutive years within the team: Profile as Sr. Associate.
- Certified Silver Medal for State Proficiency - Expert in auditing loans for more than 32 states (U.S.).
- Several awards and appreciation from the India team and line of business. - Profile as Team/Quality Coach.
- Certified for Just Do It in Control (JDIC) and best practices related to the process for reducing manpower.
- Certified for Six Sigma Basic Training Programs.
Education
Bachelor of Commerce -
St. Goncalo Garcia College
Mumbai04.2007
Higher Secondary Certificate -
Viva College
Mumbai, Maharashtra03.2004
Secondary School Certificate -
St. Francis High School
Mumbai, Maharashtra03.2002
Skills
- Data analysis
- Risk assessment
- Compliance monitoring
- Quality control
- Process improvement
- Regulatory reporting
- Team leadership
- Procedural documentation
- Problem solving
- Attention to detail
- Decision-making
- Quick Learner
Accomplishments
- Received appreciations from Managers and Global team for delivering regular BAU Activities on timely manner.
- Awarded Building Safety & Security Administrator and Safety officer for contribution towards Continuity of Business and Premises coordinator for NKP B6 building formally signed by Citi Country office- Pramit Jhaveri (CCO).
- Won Galaxy of Thanks Awards for dedicated services for ICG RMU and Risk Governance Team- Mumbai.
- Winner of ARC- CSIPL Appreciation & Recognition for May'16 Citi Star.
- Certified Citi Lean Apprentice program.
- Awarded as the Top Performer for 2 consecutive years within the team - Profile as Sr. Associate.
- Certified Silver medal for the state proficiency - Expert in auditing the loans for more than 32 states (US).
- Several awards & appreciation from India Team & Line of Business. - Profile as Team/Quality Coach.
- Certified for Just do it in control (JDIC) & Best Practice related to process for reducing Man power.
- Certified for Six Sigma Basic Training Programs.
References
References available upon request.
Timeline
Quality Intermediate Analyst-Data Quality.
Citicorp Services India Private LTD
01.2019 - Current
Regulatory Risk and Compliance Officer
Citicorp Services India Private LTD
03.2012 - 01.2019
Quality Leader/Voice & Accent Trainer
Intelenet - Barclays
05.2010 - 03.2012
Team Leader / Process Trainer
BA Continuum India Pvt. Ltd. (Bank of America)
07.2007 - 05.2010
Bachelor of Commerce -
St. Goncalo Garcia College
Higher Secondary Certificate -
Viva College
Secondary School Certificate -
St. Francis High School
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