Summary
Overview
Work History
Education
Skills
Timeline
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Mitesh Kumar

Mumbai

Summary

Product & Operations Manager with 3+ years of experience in Product Strategy, Subscriber Experience, and FinTech Operations. Proven track record in scaling 0→1 products, driving engagement & retention, leading cross-functional teams, and delivering measurable impact across EdTech, FinTech, and Infrastructure. Skilled in roadmap planning, data-driven decision-making, customer research, and GTM execution.

Overview

9
9
years of professional experience

Work History

Senior Product Operations Manager – Post Sales Subscriber App Experience

Allen Digital
07.2024 - Current
  • Owned end-to-end subscriber lifecycle for 300K+ students PAN India, leading onboarding, activation, engagement, retention, and support for Allen’s offline BU. Established structured processes and touchpoints to ensure a seamless post-sales app experience.
  • Increased WAU from 30% → 45% by collaborating with Product Managers to design engagement frameworks, define KPIs (WAU, MAU, LTV), and drive continuous optimization through cohort analysis and targeted feature adoption strategies.
  • Improved student NPS from -18 to +4 by institutionalizing structured feedback loops, prioritizing key issues into the product roadmap, and ensuring timely release of high-impact enhancements.
  • Automated subscriber communication workflows (onboarding nudges, reminders, retention campaigns), achieving 95%+ app activation, 75% retention, and generating ₹1.5 Cr annual savings by reducing transactional messaging costs.
  • Operationalized product features across 3 major zones (100K+ students) by leading GTM readiness — conducted UAT, training, knowledge documentation, and set up scalable support processes to ensure adoption at scale.


Founder’s office, Product

Bold Finance
01.2022 - 02.2024
  • Led product roadmap for partner mobile app, benchmarking against 10+ market peers and incorporating partner feedback to streamline loan booking. Result: 25% faster TAT, 40% higher engagement, and 20% increase in lead generation.
  • Developed & launched new product features (Top-up, Balance Transfer) after conducting market & customer research. These features generated an incremental loan AUM of ₹25L/month and improved repeat usage by 30%.
  • Built & implemented a Loan Management System (LMS) and KPI tracking dashboards using Retool, providing real-time visibility to stakeholders and improving operational efficiency by 25%.
  • Scaled business development from 0 → 100+ partners in Mumbai & 15 other cities, building playbooks for onboarding, partner activation, and engagement. Grew gold loan disbursement to ₹1.25 Cr/month within 18 months.

Category Procurement Manager

Pipeline Infrastructure (Brookfield)
12.2018 - 08.2021
  • Managed ₹50 Cr+ procurement, delivering 10%+ cost savings and improving procurement time cycle by 20%.
  • Digitized procurement workflows with a cross-functional team; saved ₹5 Cr+ annually.

Manager – Reliability

Reliance Industries
07.2016 - 12.2018
  • Drove reliability & compliance of static equipment in Gasification Project; implemented asset mgmt tool improving risk assessment.

Education

B.Tech - Metallurgical & Materials Engineering

IIT Roorkee
Roorkee
07-2016

Skills

  • Product Management: Roadmap Planning, A/B Testing, Wireframing, GTM Strategy, CRM, Subscriber engagements
  • Analytics: SQL, Excel (Advanced)
  • Tools: Jira, Notion, CleverTap, Pinnacle/Gupshup
  • Soft Skills: Stakeholder Management, Negotiation, Team Leadership

Timeline

Senior Product Operations Manager – Post Sales Subscriber App Experience

Allen Digital
07.2024 - Current

Founder’s office, Product

Bold Finance
01.2022 - 02.2024

Category Procurement Manager

Pipeline Infrastructure (Brookfield)
12.2018 - 08.2021

Manager – Reliability

Reliance Industries
07.2016 - 12.2018

B.Tech - Metallurgical & Materials Engineering

IIT Roorkee

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