Experienced professional with a track record of success in automotive electronics, IoT solutions, and SaaS platforms. Skilled in technical leadership, project management, and customer success management.Proven ability to translate customer needs into actionable strategies, leading to the successful development and implementation of customized products and services.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Head - Customer Success and Technology
TwarIT Mobility Solutions Pvt Ltd
11.2019 - Current
Spearheaded the development of EV Chargers, serving as the technical lead for design.
Orchestrated the creation of a SaaS platform for CMS (Customer Management System) and the development of an OCPP (Open Charge Point Protocol) Server.
Directed the product development of SaaS-based solutions for intercity and intracity bus operations, leveraging technology for enhanced efficiency.
Led the creation of custom SaaS products tailored to individual customer requirements, from conception to execution.
Implemented modifications to platforms according to customer needs, ensuring optimal functionality and user satisfaction.
Key Clients Handled:
Olectra Greentech Ltd
JBM
Greencells Mobility Pvt Ltd
PMPML Pune
Ashok Leyland
MSRTC
Tata Motors
Bridgestone
Capgemini
SM Power
Customer Success Management:
Developed and executed strategies for ensuring the success and satisfaction of customers across various segments, including Greencells Mobility Pvt Ltd, Olectra, JBM, PMPML, Capgemini, MSRTC, L&L, Ashok Leyland, Tata Motors, etc.
Served as the primary point of contact for key customers, fostering strong relationships and understanding their unique requirements and challenges.
Fostered strong relationships with key industry partners, leveraging their expertise and resources to drive mutual growth and innovation.
Collaborated with stakeholders to gather requirements, ensuring high-quality deliverables that met or exceeded expectations.
Collaborated closely with customers to ensure their understanding of products and solutions aligned with a long-term vision, facilitating modifications and enhancements as needed.
Advocated for customer needs within the organization, ensuring alignment between customer requirements and product development initiatives.
Product Fitment and Customization:
Led efforts to tailor existing products to meet the specific requirements of customers such as Olectra, Capgemini, JBM, etc., ensuring seamless integration and functionality.
Worked closely with the engineering team to implement minor modifications and enhancements to existing products, prioritizing features based on customer impact and strategic importance.
Utilized software architecture skills to architect and design software solutions that align with customer requirements, overseeing the software development process from conception to delivery.
Ensured that products were continuously optimized to meet the evolving needs of customers and industry standards, driving innovation and differentiation.
Leadership of Technology Teams:
Led a multidisciplinary technology team encompassing both hardware and software engineering expertise, leveraging core competency in hardware.
Provided strategic direction and guidance to the technology team, setting clear objectives and priorities aligned with business goals and customer requirements.
Mentored and coached team members to develop their skills and expertise, fostering a culture of continuous learning and improvement.
Collaborated with the software development and DevOps teams to architect, develop, and deliver optimized solutions for technology giants, ensuring alignment with customer needs and industry best practices.
Strategic Planning and Execution:
Developed and executed strategic initiatives aimed at driving customer success, product innovation, and market differentiation.
Identified opportunities for business growth and expansion, leveraging insights from customer interactions and market trends.
Collaborated with cross-functional teams, including sales, marketing, and product management, to align customer success initiatives with overall business objectives.
Continuously monitored and evaluated the effectiveness of customer success and engineering efforts, implementing improvements and adjustments as needed.
Additional Responsibilities:
Demonstrated leadership skills in managing projects from concept to completion.
Generated Business Requirement Documents (BRDs) to define product features, functionality, and scope, ensuring alignment with business objectives and customer needs.
Managed product lifecycles from ideation to launch, overseeing all aspects of product management including requirements gathering, feature prioritization, and roadmap development.
Directed program management activities, including project planning, resource allocation, and risk management, to ensure successful delivery of products and initiatives.
Technical Head
KARSTYLO
06.2017 - 11.2019
Designed and validated various CAN-based products, including customized solutions based on CAN Bus as third-party solutions.
Developed products on 32-bit Microcontroller (TIVA C Series – Cortex M4) and IoT-based IR controlled module devices.
Oversaw complete customization projects for vehicles and implemented automation for all vehicles.
Designed customized lighting solutions for vehicles, including the Thar.
Developed intercom device designs for caravans and electrical wiring designs for buses and caravans according to customized requirements.
Designed HMI displays for off-road vehicles.
Sr. Engineer (R&D Department)
DC Designs Pvt Ltd
10.2015 - 06.2017
Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
Designed CAN Bus Gateway module for DC Avanti and completed hardware and software development of the Body Control Module for DC Avanti.
Programmed DC Avanti HVAC Touch panel and developed a gateway module for communicating off-the-shelf DVD Player with DC Avanti.
Updated Wiring Harness Diagram with CREO when required and validated Road Trail Report on CANALYZER.
Tested and validated complete wiring harness of DC Avanti and validated and froze software development of EPAM, Analog Cluster, and Digital Cluster.
Designed PCB for various buses, caravans, and other vehicles as per their requirement and performed quality checks for all electrical and electronic functioning in all buses, caravans, etc.
Sr. Engineer (R&D Department)
Ambetronics Engineers Pvt Ltd
02.2014 - 05.2015
Designed MQTT based Home Automation System device (Proof of Concept) and handled hardware and software design for Home automation Device.
Designed ESP8266 and ESP32 based IR and IO Module design and developed hardware and software for I/O Modules for the company.
Designed CAN-based products (hardware and software) for Automation and Automotive Industries and configured and programmed CAN-based I/O Modules as per Customer Requirement.
Generated .dbc files and covered projects such as designing of I/O Modules, In-Vehicle Networking of DC Avanti (India’s first Sports CAR), Programming of BCM (Body Control Module) for DC Avanti, and Designed and tested Start Stop Functionality as a proof of Concept for DC Avanti.
Conducted diagnostics and validation for the CAN Network of Avanti.
Training Head and Sr.Design Engineer
ARK Technosolutions
06.2012 - 01.2014
Designed Transformer Robot, PCB Design Workshop, Quadcopter (working), and Embedded Gaming on GLCD workshops.
Conducted technical rounds for interviews and workshops on Arduino based products [Introduction to robotics].
Taught basics of Matlab and image processing and interfacing of the same with robotics.
Established wireless communication between Zigbee Modules and designed Bluetooth interfaced Robot.
Conducted advanced workshops on Android and interfacing with Robotics.
Designed Arduino based development boards and sensors for workshops.
Visited various colleges and universities for Robotics Workshops and Training including IIT-Hyderabad, IIT-BOMBAY, NIT-Rourkela, NIT-Trichy, NIT-Jhalandhar, NIT-Nagpur, MIT-Chennai, ANNA University-Chennai, BITS-Goa, and BITS Pillani-Hyderabad.
Education
Bachelor of Engineering - Electronics And Telecommunication
Y.T.I.E.T
Mumbai, India
04.2001 -
Skills
Project Planning
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Interests
Trekking
Tabble Tennis
Cricket
Bike Riding
Tools and Software
Project Management Tools:
JIRA
Slack
Notion
Software Tools:
MS Office
Mind Manager
Draw.io
Technical Skills:
Data Analysis
Process Improvement
Requirement Gathering
Project Management
Stakeholder Communication
Enterprise Architecture
Change Management
Strategic Planning
Data Visualization
Problem-Solving
Training
Embedded Systems
Automotive Electronics
PCB Designing
Automation & Technology
Embedded C
Timeline
Head - Customer Success and Technology
TwarIT Mobility Solutions Pvt Ltd
11.2019 - Current
Technical Head
KARSTYLO
06.2017 - 11.2019
Sr. Engineer (R&D Department)
DC Designs Pvt Ltd
10.2015 - 06.2017
Sr. Engineer (R&D Department)
Ambetronics Engineers Pvt Ltd
02.2014 - 05.2015
Training Head and Sr.Design Engineer
ARK Technosolutions
06.2012 - 01.2014
Bachelor of Engineering - Electronics And Telecommunication
Y.T.I.E.T
04.2001 -
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