MITESH SODHAM
Ahmedabad
Summary
To pursue a challenging and dynamic career where I can apply my expertise, acquire new skills, and contribute effectively to organizational success. I am a dedicated professional with strong customer service, multitasking, and time management skills, committed to delivering exceptional customer experiences. With extensive experience in sales, operations, and personnel management, I excel in diverse roles and drive immediate positive impacts. My focus is on optimizing operations, motivating teams, and achieving market leadership.
Overview
7
7
years of professional experience
Work History
Senior Back Office Executive
Humani Media Consultancy
Ahmedabad
04.2022 - Current
- My primary responsibility is to communicate with customers and service providers based in the USA via phone and email.
- Provided guidance to junior staff members on back office activities and tasks.
- Prepared documents necessary for onboarding new customers into the system.
- Provided training sessions on proper utilization of software systems used by the back-office team.
- Managed daily financial transactions, including deposits, withdrawals, and transfers.
- Developed strategies for improving customer service levels in the back office department.
- Coordinated with vendors to ensure timely delivery of goods or services.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Communicated regularly with external vendors or partners concerning project updates or issues requiring resolution.
- Participated in cross-functional teams to develop solutions for complex problems within the organization.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Analyzed customer feedback and implemented changes accordingly.
- Resolved customer inquiries regarding account balances, fees, and other information pertaining to their accounts.
- Provided remote assistance to end-users when needed.
Frontline Communication Officer
Aquila Logisolutions LLP
Gandhidham
10.2020 - 02.2022
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Implemented processes for cross-selling products or services based on customer needs.
Assistant Teacher
Twinkle Star School
Anjar
06.2019 - 04.2020
- Developed and delivered engaging lesson plans in Mathematics and Science for Grade VIII, IX, and X students
- Implemented innovative teaching methods to foster a dynamic learning environment and accommodate diverse learning styles.
- Monitored and assessed student progress, adjusting instructional strategies as necessary to ensure comprehension and academic growth.
- Facilitated classroom discussions and activities to encourage critical thinking and collaborative learning among students.
Chartering Operation Executive
Segal Shipping Services
Gandhidham
09.2018 - 05.2019
- Handled correspondence via Outlook.
- Communicated effectively with vessel masters, owners, charterers, and cargo receivers.
- Managed vessel movements and monitored performance.
- Coordinated cargo operations for empty vessels.
- Oversaw vessel bunkering operations.
Operation Executive
Samundra Marine Services Pvt Ltd
Gandhidham
02.2017 - 08.2018
- Managed email correspondence using Outlook.
- Facilitated communication among the vessel's master, owners, charterers, and cargo receivers.
- Ensured vessel readiness for berthing.
- Prepared and approved Bill of Lading (BL) drafts, and coordinated BL releases.
- Obtained port clearance.
Education
Bachelor of Science - Mechanical Engineering
Veerayatan Institute of Engineering
Mandvi, GJ10-2020
Skills
- Verbal/written communication
- Email Communication
- Microsoft Office
- CRM Software
- Complaint Handling
- Customer Service
- Operational Excellence
- Sales and Merchandising
- Payment Processing
- Technical support background
Academic Qualification
- Completed 10th in year 2010.
- Completed 12th in year 2012.
- Successfully completed IELTS (International English Language Test System) three times.
Personal Information
- Father's Name: Mr. Rayshi Kalyanji Sodham
- Date of Birth: 01/03/94
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Strengths
I am confident, hardworking, dedicated, and sincere. I am well-versed and open to new ventures and ideas, with strong communication skills
Languages
English, Hindi, Gujarati, Kutchi
Hobbies and Interests
I enjoy painting, listening to music, exercising, driving, and helping those in need
Disclaimer
I hereby declare that information given above is the best of my Knowledge.
Timeline
Senior Back Office Executive
Humani Media Consultancy
04.2022 - Current
Frontline Communication Officer
Aquila Logisolutions LLP
10.2020 - 02.2022
Assistant Teacher
Twinkle Star School
06.2019 - 04.2020
Chartering Operation Executive
Segal Shipping Services
09.2018 - 05.2019
Operation Executive
Samundra Marine Services Pvt Ltd
02.2017 - 08.2018
Bachelor of Science - Mechanical Engineering
Veerayatan Institute of Engineering
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