Mitesh Sundriyal
Mumbai
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.
Overview
2
2
years of professional experience
Work History
Customer Care Associate
IGP(IndianGiftsPortal.com)
Mumbai
04.2022 - 02.2024
- Made outbound calls to customers with negative feedback and assisted them with an appropriate resolution.
- Analyzed customer feedback surveys to identify areas of improvement for customer service department processes.
- Assisted customers with product orders, returns, exchanges, refunds, payments, and other inquiries.
- Troubleshoot wireless internet issues for customers via live chat.
- Utilized internet tools to best support customer inquiries.
- Assisted a team ranging from 15-25 agents
- Provided guidance to CSRs on how to handle difficult customers or situations.
- Maintained an up-to-date knowledge of product information so that accurate answers could be provided when needed.
- Made International calls for resolving query.
Education
Maharashtra Higher Secondary School Certificate - Science Education
Bunts Sangha's Higher Education Institutions
Mumbai, India02-2019
Bachelor of Science - Information Technology
Bunts Sangha's Higher Education Institution
Mumbai, IndiaSkills
- Inbound and outbound Customer Service
- Achievement oriented backed with strong commitment level and ability to learn quickly
- Strong interpersonal and organizing skills
- Good presentation and communication skills
- Extremely Proficient In Most Computer Applications
- Senior leadership support
- Adaptability
Timeline
Customer Care Associate
IGP(IndianGiftsPortal.com)
04.2022 - 02.2024
Maharashtra Higher Secondary School Certificate - Science Education
Bunts Sangha's Higher Education Institutions
Bachelor of Science - Information Technology
Bunts Sangha's Higher Education Institution
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