Mithali Waghray
Hyderabad
Summary
Dependable Assistant Account Manager with a strong background in finance and account management, with 9+ years of experience. Possess a comprehensive understanding of financial forecasting, budgeting, and complex accounting systems. Strengths include strategic planning, client relations, and team leadership, which have significantly contributed to operational efficiency in previous roles. Committed to driving revenue growth through diligent oversight, and proactive problem-solving.
Overview
11
11
years of professional experience
Work History
Assistant Account Manager
Denali Management Services Pvt Ltd
Hyderabad
01.2024 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices, and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Handled account payments, and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on a daily basis.
- Verified the accuracy of accounts payable payments, resulting in a 90% reduction in payment errors and check reissues.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable to the general ledger.
- Working with the Invaati Tool for document approvals.
- Managed all aspects of event planning, from concept development to on-site execution, for a variety of corporate
- Managed event logistics, including venue selection, catering, AV equipment, and staffing.
- Led a team of event staff to ensure smooth and successful event execution.
- Developed and implemented event marketing strategies to increase attendance and engagement.
- Collaborated with clients to understand their needs, and ensure their satisfaction.
- Events conducted for clients and the internal Denali team.
Accounts Payable Manager
Kotak Mahindra Bank
Hyderabad
05.2021 - 01.2024
- Company Overview: Learning opportunities are good.
- Managed billing operations for a portfolio of corporate clients at Kotak Mahindra Bank.
- Communicated with clients to resolve any billing discrepancies, and ensure timely payment processing.
- Led a team of billing specialists to streamline invoice processing and improve efficiency.
- Worked collaboratively with other departments to ensure accurate billing information, and resolve client queries.
- Demonstrated strong communication skills in providing excellent customer service and building relationships with clients.
- Worked in the KRAMAN tool, manually entering the details of invoices.
- Worked in the ARCHIBUS tool for assets-related invoices.
Helpdesk Executive
CBRE South Asia Pvt Ltd
Hyderabad
08.2020 - 04.2021
- Led a team of Helpdesk Associates in providing support to internal and external customers, ensuring timely resolution of issues, and meeting service level agreements.
- Coordinated with cross-functional teams to troubleshoot and resolve technical issues, contributing to a positive work environment and efficient problem-solving processes.
- Managed the processing of invoices for vendor payments, ensuring accuracy and adherence to company policies and procedures.
- Addressed customer queries and concerns promptly and professionally, maintaining high levels of customer satisfaction and retention.
- Conducted regular client visits to gather feedback, address concerns, and strengthen relationships, resulting in improved client satisfaction and loyalty.
- Scheduled staff, and delivered training materials and information.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Created support documentation that enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.
- Managed high levels of call flow, and responded to technical support needs.
- Explained repair and maintenance procedures to customers for full comprehension.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Managed financial operations by providing customers with estimates for repair work.
- Trained and mentored new employees on company procedures and safety protocols.
- Coordinated between the billing department and customers to resolve problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Accountant
Indian Oil Corporation
Hyderabad
06.2017 - 06.2020
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line-of-credit transactions.
- Maintained up-to-date knowledge of professional accounting standards to manage financial recordkeeping.
- Gathered financial information, prepared documents, and closed the books.
- Used advanced software to prepare documents, reports, and presentations.
- Used TALLY software for the entry of invoices for all expenses.
- Detected and corrected mistakes early on, and implemented systems to avoid recurring issues.
- Handled day-to-day accounting processes to drive financial accuracy.
- Prepared and filed tax forms to meet the needs of customers.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Collaborated with the accounting manager to comply with governing bodies and limit regulatory risks.
- Identified legal tax savings and recommended ways to improve profits.
- Compiled general ledger entries on a short schedule with 100% accuracy.
- Found tax solutions to complicated tax issues, or errors from incorrect tax filings.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Prepared working papers, reports, and supporting documentation for audit findings.
- Tracked funds, prepared deposits, and reconciled accounts.
- Initiated comprehensive account assessments to check the viability, stability, and profitability of business operations.
- Diminished outstanding debts by analyzing accounts for issues.
Process Executive
Cognizant Technology Solutions India Pvt Ltd
Hyderabad
07.2016 - 05.2017
- Performed end-to-end processing of homeowner loans, ensuring all necessary documents and information were collected and reviewed according to established guidelines.
- Utilized ERP tools to update and maintain accurate records of homeowners, regularly checking for updates and changes from tax authorities.
- Managed a checklist of taxpayers to validate information and ensure compliance with tax regulations and guidelines.
- Presented weekly progress reports to management, highlighting key metrics, trends, and areas for improvement.
- Conducted team huddles with team members to streamline processes, improve efficiency, and deliver exceptional service to homeowners.
Process Associate
Genpact
Hyderabad
07.2014 - 05.2015
- Created Purchase Requisitions (PR), Purchase Orders (PO), and Goods Received Notes (GRN) entries in the system to streamline the invoice processing and payment runs.
- Managed incoming queries related to invoices, and promptly resolved discrepancies to ensure accurate and timely payments.
- Worked on disputed or aged invoices, following up with requisitions and vendors to resolve held invoices, as per Accounts Payable guidelines.
- Solved service desk queries related to invoice processing, and provided guidance to team members on handling invoice-related issues.
- Performed daily internal audits to ensure all invoices were processed and handled according to company guidelines, contributing to overall process efficiency.
- Used the ERP tool to enter the invoice processing.
Education
MBA -
Osmania University
Hyderabad, IN06.2013
B.com -
Osmania University
Hyderabad, IN04-2009
CEC -
Osmania University
Hyderabad, IN04.2006
ICSE -
St Joseph's Public School
Hyderabad, IN04-2003
GED -
St Dominics High School
Hyderabad, IN04-2004
Skills
- Teamwork
- Time management
- Billing reconciliation
- Invoice processing
- Client communication
- Event planning
- Financial reporting
- Analytical thinking
- Multitasking capacity
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Beginner
A1
Career Apirations
In the next three years, I aim to become a seasoned Deputy Accounts Manager with extensive knowledge in managing accounts and processes I also aspire to move towards my goal of becoming a Facility Manager by gaining experience in project management and leadership roles.
References
References available upon request.
Timeline
Assistant Account Manager
Denali Management Services Pvt Ltd
01.2024 - Current
Accounts Payable Manager
Kotak Mahindra Bank
05.2021 - 01.2024
Helpdesk Executive
CBRE South Asia Pvt Ltd
08.2020 - 04.2021
Accountant
Indian Oil Corporation
06.2017 - 06.2020
Process Executive
Cognizant Technology Solutions India Pvt Ltd
07.2016 - 05.2017
Process Associate
Genpact
07.2014 - 05.2015
MBA -
Osmania University
B.com -
Osmania University
CEC -
Osmania University
ICSE -
St Joseph's Public School
GED -
St Dominics High School
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