Mithesh Kumar
Bengaluru
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Innovative Managing Editor leveraging 1.3 years' visionary and progressive strategies to develop exceptional content for Facebook, Instagram & X platforms. Performance-driven facilitator working cohesively and collaboratively with multi-disciplined professionals and teams. Demonstrated in-depth knowledge of Content Moderation.
Overview
13
13
years of professional experience
Work History
Content Moderator
Hinduja Global Solutions Limited
Mumbai
07.2022 - Current
- Reviewed content for compliance with internal policies and procedures.
- Provided feedback to content creators on best practices for creating engaging content.
- Monitored user-generated content for violations of community standards.
- Investigated complaints regarding inappropriate or offensive material.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
- Maintained detailed records of all moderation actions taken on a daily basis.
- Responded promptly and effectively to customer queries about moderation decisions.
- Collaborated with other teams within the organization to address issues quickly.
Sales Manager
Skycrew Aviation Academy Pvt Ltd
08.2021 - 06.2022
- Streamlined team sales processes increase productivity and decrease closing time
- Led sales team to exceed quarterly sales goals
- Worked closely with other departments to understand the full scope of available offerings and provide top-notch salesmanship to customers
- Kept detailed track of sales and customer information in the company system
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols
- Implemented new marketing initiatives to drive sales and improve overall performance
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Build relationships with customers and community to promote long term business growth.
Sr. NRI Sales
NoBroker Technologies Solutions Pvt Ltd
06.2019 - 08.2021
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Coordinated appointments to show marketed properties
- Informed home buyer of sales, construction and warranty processes
- Communicated with clients to understand property needs and preferences
- Liaised between buyers and sellers to provide positive experiences for both parties
- Advertised client properties through websites, social media, and real estate guides
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement
- Managed revenue models, process flows, operations support and customer engagement strategies
- Directed sales support staff in administrative tasks to help sales reps close deals
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
Sr. Associate Online Reputation Management
Wooplr Technologies Pvt Ltd
08.2018 - 05.2019
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Exceeded sales goals, increased revenue and facilitated sales
- Contacted customers and prospects to generate new business to achieve company growth goals.
Associate (Onboarding)
Uber Technologies India Pvt Ltd
02.2016 - 07.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
- Monitored company inventory to keep stock levels and databases updated
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used Microsoft Word and other software tools to create documents and other communications
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Received and processed stock into inventory management system
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Identified issues, analyzed information and provided solutions to problems.
Sr Customer Support Executive
Flipkart India Pvt Ltd
03.2014 - 08.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Verifying the return request from customers and running internal software tests
- Validating actual issues and providing an appropriate solution to restore brand faith and loyalty
- Fast track - Handled CEO level escalations for fast track departments and resolved high level Issues.
Education
BCom -
Bangalore Open University
01.2015
SSLC -
Bright English High School
01.2008
Skills
- Customer Relations
- Retention strategies
- Product promotions
- Lead prospecting
- Staff Training
- Revenue Generation
- Strategic planning
- Computer skills
- Multitasking abilities
- Network development
- Self-motivated professional
- Basics in computers, Microsoft PowerPoint and excel
- Photoshop, Adobe, Lightroom, Photography
- Facebook Ad Manager, Canva
- GoogleSheets, GoogleForms, GoogleBusiness
- GoogleDomain, GoDaddy, WordPress
- Content Development
- Offline Editing
- Log Book Updates
- Spreadsheet Management
- Data Input
- Data Acquisition
- Error Verification
- Image Archiving
- Shot Composition
- Photo Editing
- Retouching and Color Correction
- Equipment Preparation
- Adobe Photoshop
- Digital Video
- Sales Expertise
- Social Media
Hobbies and Interests
- Photography.
- Sports
- Animals
- Gardening and Farming
Disclaimer
I hereby confirm that all the above information given in this form is true to the best of my knowledge and belief.
Languages
English, Kannada, English, Hindi, Kannada, English, Hindi, Kannada, Tamil, Telugu
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Affiliations
Over 13 years, I've explored and thrived in diverse industries including retail, food and beverage, finance, real estate, social media, photography, and education, cultivating a rich tapestry of skills and insights.
References
References available upon request.
Timeline
Content Moderator
Hinduja Global Solutions Limited
07.2022 - Current
Sales Manager
Skycrew Aviation Academy Pvt Ltd
08.2021 - 06.2022
Sr. NRI Sales
NoBroker Technologies Solutions Pvt Ltd
06.2019 - 08.2021
Sr. Associate Online Reputation Management
Wooplr Technologies Pvt Ltd
08.2018 - 05.2019
Associate (Onboarding)
Uber Technologies India Pvt Ltd
02.2016 - 07.2018
Sr Customer Support Executive
Flipkart India Pvt Ltd
03.2014 - 08.2015
BCom -
Bangalore Open University
SSLC -
Bright English High School
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