Mithil Thacker

· Lead container rail operations, overseeing end-to-end logistics processes, from shipment management to customer delivery.

· Drive operational efficiency by optimizing transportation routes, reducing costs, and improving lead times.

· Develop and implement pricing strategies that maintain competitiveness in the market.

· Manage relationships with key clients, ensuring high levels of customer satisfaction and retention.

· Collaborate with cross-functional teams to streamline operations and identify opportunities for performance improvement.

· Monitor and report on sales and operational KPIs to senior leadership.

Negotiated and closed high-value deals, contributing to business growth

· Co-founded and managed operations for a cloud kitchen offering healthy, balanced meals to health-conscious individuals.

· Led business development, marketing, and customer engagement efforts to drive brand recognition and customer loyalty.

· Managed daily operations, including menu planning, sourcing ingredients, supply chain logistics, and delivery management.

· Developed pricing strategies that balanced cost control with high-quality offerings, ensuring profitability.

· Oversaw financial planning and budgeting, ensuring the venture operated within financial constraints.

· Despite strong efforts, the business was closed after 2 years due to market challenges and the need for strategic pivots.

· Gained valuable insights into entrepreneurship, business scaling, and customer-centric operations.

• Evaluated cost, timing and sustainability factors of different shipping routes to select optimal choices.
• Monitored product shipment status from production through delivery at destination port or airport.
• Created reports detailing shipment costs, timelines and other pertinent information related to exporting activities.
• Resolved any issues that may arise during the export process by communicating effectively with relevant parties such as customs officials, carriers and freight forwarders.