MITHILESH INDULKAR

Client – Transunion CIBIL – From Nov 2024 – Present

• Development and enforced security policies for user account creation, modification and deletion, ensuring compliance with industry standards and regulatory requirements.
• Performing access reviews for integrated applications/non-integrated applications of IDMart/SailPoint and addressing discrepancies in user access, ensuring compliance with internal and external regulations.
• Created and maintain reports and dashboards using sailpoint to provide executive leadership with real time insights into access control and user activity.
• Generated and reviewed access control reports to ensure the accuracy and integrity of user permission in alignment with SOX audit requirements.
• Led a critical Privileged Access Management (PAM) migration project, successfully transitioning all servers from BeyondTrust PACMAN to OneAccess. This ongoing initiative is a key milestone in the organization’s infrastructure modernization and security transformation.
• Managed and executed quarterly access reviews for critical systems, including database access, ensuring compliance with security protocols and company policies.
• Performed manual data extraction from various systems to compile access permission and user roles for review by application owners.
• Performed reconciliation of asset inventory with PAM, including validation of privileged user accounts created in Active Directory (AD) against SailPoint and PAM systems to maintain access accuracy and reduce security risks.
• Coordinated with application owners to trigger and track access review processes, ensuring timely identification and remediation of unauthorized access.
• Contributed to a critical identity migration project, migrating local server users to Active Directory (AD) to improve centralized access control and authentication.
• Handled Information Security BAU operations, including approval of service and process ID creation on servers, access-related work orders, and server group creation or modification requests.
• Managed internal and external audits related to user access management, including evidence preparation, audit coordination, and remediation tracking.
• Handled RBI CSITE audits, ensuring compliance with regulatory security controls, timely closure of observations, and effective communication with auditors.

Client – BNP Paribas – From Oct 2022 – Nov2024

• Working on Identity Access Management responsibilities on SAIPOINT IIQ implementation tool
• Raising and tracking ServiceNow/Jira request raised for new production requirement and to get all the approvals for the same in time.
• On-boarding new application and Setting application workflow in SAILPOINT as per BNP Paribas Standards.
• Before adding a new application to SAILPOINT, we evaluate the provisioning pipeline, approval workflow and necessary approvals per region.
• Create the application process in accordance with the needs of the business owner and add modify, and delete entitlement in SAILPOINT.
• Controlling BusinessRole Activity (Multiple Applications Access Get Through Single Platform-RBAC)
• Creating ePassport value for the procedure of automated access provisioning.
• Coordinate with the UAM team and the SAILPOINT support team to ensure that the automated work flow operated as expected.
• Manage user-related SAILPOINT application queries.
• Establishing and managing the Evergreen process for cleaningup entitlement (Business role, access report and Inflight request)
• Collecting data from all the team to be present in Monthly Dashboard.
• Maintaining Knowledge Object to reduce Incident Tickets.
• Participated in audit support activities , as they pertain to Information Security for both internal and external audits.

• IAM Sailpoint IIQ User profile: Access provisioning requested to account creation, Modification, deletion, password reset for Business Applications. Login access to Citrix, Mainframe, GEAC applications. Solving and Consulting with user's daily access control operational task/questions. Creating mailbox to the users.
• Working on tickets such as onboarding new users, extending user account, revoking user access. Experience on tools like Manage engine, DirectX, ServiceNow.
• Azure Active Directory: Worked with the project teams on implementing the defined Policies within IAM Sailpoint solution. Created users for authentication of SAAS application and group of managing access.
• Technical Support and Troubleshooting: Ensure system reliability and uptime by providing technical support, responding to events and conducting troubleshooting by reviewing logs, collecting data and analyzing the service components at the network, compute, application and user layers.
• Logging, Monitoring and Alerting: Review and respond to security and operational events within the system within SLA's and operating procedures.
• Azure Devops: Experience implementing Azure services such as Azure Active Directory (AD), Azure cloud services, Azure Resource Manager. Used Azure DevOps services such as Azure Repos, Azure Boards and Azure Test Plans to plan work and collaborate on code development, built and deployed application.

• Analyzing/Monitoring the payment gateway, Assisting merchants/ clients in integrating the payment gateway in different scripting languages.
• Interacting with various clients for various processes like regular card transactions, third party shopping carts integration, web integration, android integration and various other processes related to card industry, Database Management, Testing and Troubleshooting.
• Coordinated with Bank, Processor and MasterCard during certification process. Integrating processor's API for card generation, card activation. Two types of cards are introduced viz. Virtual and Physical.
• Integration with banks / acquiring banks in coordination with development team.
• Check end-to-end connectivity of transaction flow on UAT /Staging / Production server.
• Co-coordination with Banks, Payment Gateways and Vendors for product / service related concerns. Introduced new payment modes for customer convenience like IMPS, IVR etc.
• Handled merchant queries on transaction / integration related issues.
• Provided support through SQL queries on merchant administration and reporting tools, interacting with various banks for transaction reconciliations, refunds, settlements and providing customer service/ support to online users with their transactional and product related queries.
• (CCAvenue Payment Gateway)