Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mithilesh KUMAR

SC/TO
New Delhi,UP

Summary

Dynamic Train Operator and Customer Relationships Assistant at DMRC, adept at enhancing passenger safety through vigilant observation and proactive communication. Proven ability in emergency response strategy development and compliance with safety protocols, while delivering exceptional customer support. Recognized for training junior staff and streamlining communication for improved service quality.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Train Operator

DMRC
07.2020 - Current
  • Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
  • Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
  • Conducted post-trip inspections after each run, identifying any necessary repairs or maintenance required for optimal train performance moving forward.
  • Ensured smooth train operation, performing regular maintenance checks according to established guidelines.

Customer Relationships Assistant

DMRC
02.2015 - 07.2020
  • Trained junior staff members on best practices in customer relationship management, ensuring a consistent level of quality across the team.
  • Streamlined communication channels for improved customer interactions and feedback.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Arts - History

IGNOU
New Delhi, India
04.2001 -

Skills

    Customer support for passengers

    Emergency response strategy development

    Compliance with safety protocols

    Knowledge of safety regulations

    Collaborative teamwork

Certification

DIPLOMA IN COMPUTER APPLICATION WITH D.T.P

Timeline

Train Operator

DMRC
07.2020 - Current

Customer Relationships Assistant

DMRC
02.2015 - 07.2020

DIPLOMA IN COMPUTER APPLICATION WITH D.T.P

12-2012

National Trade certificate in "Fitter"

07-2011

Bachelor of Arts - History

IGNOU
04.2001 -

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Mithilesh KUMARSC/TO