Mithilesh Suryawanshi
Pune
Summary
Professional Data extraction and Campaign management Leader with over 9+ years of experience in managing and delivering quality leads to the customers. Overseeing the strategic development and flawless execution of email marketing campaigns and Passionate in applying a deeper operational analysis of data for more meaningful business insights, advance opportunity identification, process improvements and corporate growth. Dynamic leader and decision maker. Demonstrated experience in the practical environment to implement the ongoing success of email marketing leads in ZDPM. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
Work History
Sr. Manager of Operations (Data Extraction and Campaign Management)
Ziff Davis Performance Marketing (ZDPM)
- Current
- Heading a team of 8 data extractors, and 2 Team leaders with overseeing of the Vendor management team as well
- Evaluating business needs and objectives
- Gather, understand, and document detailed business requirements
- Produce and track key performance indicators
- Conducting weekly reviews with Sales and Customer Success teams to analyse bookings, refine strategies, and ensure timely deliveries
- Create dashboards and metrics for senior leadership, with rapid sales understanding
- Research on Customer segments, Clients, and strategies to increase qualified leads and revenue
- Closely working on segregation and normalization of Data cards for the company’s database.
Manager of Operations (Data Extraction and Campaign Management)
Ziff Davis Performance Marketing (ZDPM)
- Disqualified leads monetization
- Usage of Intent database with 12% to 13% with overall net delivered
- Worked closely with P&E team to execute and implement the ideas in HIVE database extract tool
- Achieved a big milestone in maintaining the disqualified lead percentage to 15%-18%%, which was earlier laying at 40%-45%
- NLP reports to evaluate revenue
- Started with Quick response team process which helped to deliver the initial leads to the customers within 72 hours of campaign activation with an accuracy of 92% and above, overall
- Worked on Normalizing of the data which includes Job Titles, Job functions, Industry types and employee size as per B2B industry standards.
Managing Consultant (Business card leads and Quality Assurance)
Salebuild ITES Pvt.Ltd
- Handled a team of 20 QA’s and4 BCL extractors with allocation of campaigns on daily basis
- I was responsible to make error analysis reports for operations team on daily basis
- Provided floor support for query management
- I was coaching and mentoring the bottom performers
- Conducted audits calibrations with operations team on weekly basis
- Plan and conducted monthly process knowledge tests
- Maintained and published reports for daily delivered counts with senior leadership including MD’s
- I was Communicating with clients on calls and emails to discuss 1st and final deliveries of campaigns which helped in maintain revenue of the company.
Quality Analyst (QA Underwriting)
OCWEN Financial Corporation
- Worked on quality checks for underwriting team with the Quality Department
- I was auditing loans on the guidelines of federal government Agencies
- Provides resolutions to the customers as per the Loan review whether it’s a Denial or an Approval of loans and QC for the conditioned loans
- Performed calibrations on the GSE and Non GSE Loans
- Interactions with the Business Units on cases where it is required on daily and weekly calls.
Quality Specialist
Springer Nature Technology and Publishing Solutions
06.2011 - 02.2012
- Worked as a quality specialist for checking on eBooks and Manuscripts for Quality Department
- I used to audit Xml and HTML URLs for Journals and eBooks
- Maintaining the records on tools for the Journals, eBooks, and Manuscripts.
Education
Bachelor of Computer Applications - Hislop College -
University of Nagpur
Nagpur, MaharashtraSkills
MS Office Suite: Advanced Excel, Word, and PowerPoint
undefinedTimeline
Quality Specialist
Springer Nature Technology and Publishing Solutions
06.2011 - 02.2012
Sr. Manager of Operations (Data Extraction and Campaign Management)
Ziff Davis Performance Marketing (ZDPM)
- Current
Manager of Operations (Data Extraction and Campaign Management)
Ziff Davis Performance Marketing (ZDPM)
Managing Consultant (Business card leads and Quality Assurance)
Salebuild ITES Pvt.Ltd
Quality Analyst (QA Underwriting)
OCWEN Financial Corporation
Bachelor of Computer Applications - Hislop College -
University of Nagpur
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