MITHILESH VIVEK SHINDIKAR

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Analyzed problematic areas to provide recommendations and solutions.
• Demonstrated leadership skills in managing projects from concept to completion.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Projects:

A. Organization restructuring for Network Technology Department

• Based on primary analysis observed architecture organized in siloed-type setup across technology domains for NOC
• Proposed solution based on series of Interviews with client's stakeholders and analysis of data to separate planning and operations team so that operations essential sustainability and delivery across the business maintained.

B. Transition of Network Operations Center for Major Telecom giant in United States

• Works closely with the Global Transition Lead and Global Client Lead to identify and assure delivery against key transition milestones, priorities, expectations, etc.
• Manage internal and client transition communication channels and statuses including agenda preparation and leading meetings.

C. Network SME in Automation project for Discovery of Topology

• Understand and articulate Network design to facilitate development team

• Primary responsibilities include traffic load balancing and management of Enterprise Customers regarding ongoing fault/Degrade/ Query cases & resolve them within SLA
• Monitoring and troubleshooting JIO ILD router’s across different countries
• Management of JIO ILD IP backbone network
• Peer partner traffic analysis through ARBOR and NNMI tools
• IOS upgradation on ASR9K CISCO router, Configuration of routers
• Providing support for troubleshooting and resolving in BGP, MPLS network in
• Coordination with TAC Team
• Coordinate with Vendor on Major Network cases with support of IP Engineering team
• Regular audit of network to optimize resources utilization
• Co-coordinating with Global ISP vendors for fault resolution as per the process guidelines.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Partnered with vendors and suppliers to effectively manage and budget.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Reported issues to higher management with great detail.

• Identify issues related to IP services such as IP transit, Peering, VPN, L2 and L3 services of the Global Network Operation Centre and provide resolution
• Primary responsibilities include discussion with Customers regarding ongoing fault/Degrade/ Query cases & resolve them within SLA
• Other responsibilities include Performing Incident Management and Problem Management activities during major events such as scheduling planned works in case of emergency network changes on Juniper (MX-series, M series routers, E series Router)
• Handle Customer escalations and being Focal point of contact to all NOC services, provide customer resolution along with the detailed Reason for Outage (RFO) report after closure of Service Ticket
• Co-coordinating with Global ISP vendors for fault resolution as per the process guidelines
• Co-ordination with vendor team for resolution of IP related TAC Issue, R&R Tracking for RMA with Juniper
• Ability to set direction and prioritize work and resources based on business and customer needs
• Co-ordination with vendor team for resolution of IP related TAC Issue, R&R Tracking for RMA with Cisco & Juniper
• Adhered to timelines to meet quality assurance targets.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend and holiday shifts.

• Respond to Feasibility request of Enterprise Customers.
• Design & Activation of Enterprise Customer for services such as MPLS & Internet.
• Prepare and Build Network Configurations for a Customer Order in NMS/EMS and Inventory Management systems.
• Support the IT initiatives in the functions. Preparing Test Cases & Perform UAT every existing order flows of various products.
• Migration of the existing customer to a new platform. Continuous feedback for improvement in the accuracy of the tool.
• Projects : Migration to New Order Management System -MetaSolve & Automation Configuration Engine (ACE)