Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Mithra Mohandoss

Customer Support - Product Specialist
Chennai

Summary

Results-oriented professional with a strong background in software support and a passion for marketing. Pursued a Master's degree in Marketing and Strategy to further enhance skills and knowledge in the field. Demonstrated ability to effectively troubleshoot software issues, deliver exceptional customer support, and collaborate with cross-functional teams. Skilled in analyzing market trends, developing strategic marketing plans, and executing targeted campaigns. Committed to continuous learning and applying insights to drive business growth and customer support and satisfaction.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Founder

Koko Melt
01.2024 - Current
  • London to Chennai – Inspired by Borough Market’s chocolate-dipped strawberries, Koko Melt brought international flavours home. This vision was transformed into a full-fledged dessert brand in Chennai, bringing international flavors to local audiences.
  • With a strong brand identity and high-quality desserts, Koko Melt gained immense popularity in its first year, crossing ₹1 crore in revenue
  • Self-Sustained & Remote – Runs efficiently with automation and a strong sustained model.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

Network Development Associate - Internship

SCR
04.2023 - 06.2023
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Collaborated with research teams to develop project plans aligned with target timescales.
  • Assisted with preparing project-related reports, presentations and manuscripts.

Product Specialist - Customer Support

Freshworks
01.2021 - 06.2022
  • Assisted and resolved issues that customers might have, as and when required.
  • Provided technical support in Omni channel environment and deliver support.
  • Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
  • Managed 50+ weekly customer requests via phone and email in support. Achieved a customer satisfaction rating of 95% on average.
  • Skills: Product Demonstration · Customer Support · Software as a Service (SaaS) - API/Webhooks, Portal customization

Customer Success Specialist

Klenty
06.2022 - 09.2022
  • Collected and analyzed customer information to prepare product or service reports.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Maintained close to 150 accounts with regard to onboarding, Creative Problem Solving, Cross-functional Collaborations, Client Onboarding, Upselling, Cross-Selling, Cross-cultural Communication Skills, Customer Retention, Churn Management, and Product Ideation.

Lead Development Representative - Intern

Pickyourtrail
04.2019 - 06.2019
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services

Marketing Strategist - Intern

Vijay TV
12.2019 - 02.2020
  • Prepared reports by collecting, analyzing and summarizing information
  • Gathered and submitted observational information in addition to required data points.
  • Researched competitor trends and interpreted findings, reporting conclusions to supervisor.

Education

Master of Science - Marketing Management And Research

Aston Business School
Birmingham , UK
09.2022 - 09.2023

BBA - Business Administration And Management

MOP Vaishnav College For Women
Chennai
06.2017 - 04.2020

Skills

SASS - Helpdesk software

Helpdesk software - Chats,Calls,Tickets

CRM, Account handling

Troubleshooting, Log Checks

SASS - Helpdesk software

Accomplishments

  • Best Outgoing Student - Sports
  • School Sports Captain
  • House Vice Captain
  • Runner up - B Plan competition Ignite Business Summit

Interests

Tennis

Football

Timeline

Founder

Koko Melt
01.2024 - Current

Network Development Associate - Internship

SCR
04.2023 - 06.2023

Master of Science - Marketing Management And Research

Aston Business School
09.2022 - 09.2023

Customer Success Specialist

Klenty
06.2022 - 09.2022

Product Specialist - Customer Support

Freshworks
01.2021 - 06.2022

Marketing Strategist - Intern

Vijay TV
12.2019 - 02.2020

Lead Development Representative - Intern

Pickyourtrail
04.2019 - 06.2019

BBA - Business Administration And Management

MOP Vaishnav College For Women
06.2017 - 04.2020

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Mithra Mohandoss Customer Support - Product Specialist