MITHRAN S
Data Science Intern
Gudalur,TN
Summary
Results-driven professional with a strong foundation in customer service and a passion for data-driven problem-solving. Leveraging years of experience in the BPO industry, honed exceptional communication, conflict resolution, and client relationship management skills to ensure customer satisfaction and long-term engagement. Transitioning into data science, able to apply analytical thinking, data-driven insights, and technical expertise in Python, SQL, and machine learning to drive business solutions. Committed to blending past experience in understanding client needs with data science capabilities, dedicated to delivering impactful, customer-focused strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retention Agent
IEnergizer IT Services Pvt Ltd
05.2024 - 02.2025
- Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
- Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.
- Improved communication within the team for better collaboration and problemsolving.
- Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
Retention Agent
Altruist Technologies
11.2023 - 03.2024
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Collaborated with other departments to resolve complex issues, improving overall customer experience.
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
- Trained new hires on company policies and procedures to ensure consistent performance across the team.
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
Event Management Coordinator
The Kettimelam Event Planners
03.2021 - 09.2023
- Developed detailed timelines and project plans to ensure efficient progress toward critical deadlines in the lead-up to each event.
- Resolved operational challenges swiftly, implementing creative solutions that minimized disruption or delay during events.
- Designed eye-catching visual displays that enhanced the overall aesthetic appeal of events and contributed to a memorable atmosphere for attendees.
- Increased event attendance by designing engaging promotional materials and leveraging social media platforms.
- Coordinated diverse teams of volunteers, establishing clear roles and responsibilities for effective collaboration during events.
Sales Executive
Blessing Motors
05.2022 - 08.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor of Arts - Business Administration
Government Arts And Science College
Gudalur 04.2001 -
Diploma in Computer Application -
CSC Computer Education
Gudalur 04.2001 -
Business Maths -
Ideal Matric Higher Secondary School
Gudalur 04.2001 -
Skills
Client relationship building
Hard Skills
- Data Analysis (Python, SQL, Excel)
- Machine Learning (Regression, Classification)
- Data Visualization (Power BI, Tableau, Matplotlib)
- Statistical Analysis & Data Cleaning
Certification
Data Science Master Program Training, Besant Technologies
Timeline
Data Science Master Program Training, Besant Technologies
07-2024
Retention Agent
IEnergizer IT Services Pvt Ltd
05.2024 - 02.2025
Retention Agent
Altruist Technologies
11.2023 - 03.2024
Sales Executive
Blessing Motors
05.2022 - 08.2023
Event Management Coordinator
The Kettimelam Event Planners
03.2021 - 09.2023
Bachelor of Arts - Business Administration
Government Arts And Science College
04.2001 -
Diploma in Computer Application -
CSC Computer Education
04.2001 -
Business Maths -
Ideal Matric Higher Secondary School
04.2001 -
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