Mithun Anirudhan
Operations Manager
Kochi
Summary
A fast paced individual who is goal oriented, a quick learner, utilizing every opportunity to gain knowledge, always believing that every passing day teaches something new. Ever ready to pass on the knowledge attained to others so as to work as a team for the overall progress and development of oneself and the organization you work for.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work History
Operations manager
Aaditya Tech Solutions
Kochi
03.2017 - Current
- Responsible for entire office administration and all activities related to Purchase, Sales and Support for all the following product lines – Biometric Time & Attendance, Access Control Systems, Barcode Printers & Scanners and ID Card Printers.
- Searching and communicating with different Suppliers/Vendors from all parts of India and abroad to finalize on the best Supplier/Vendor for the above product lines based on pricing and quality.
- Devising operational policies for regulatory compliance and best practices adherence.
- Analyzing performance metrics, identifying areas for improvement in operations management.
- Directing safety protocols implementation, creating safer workplace conditions.
- Fostering a culture of continuous learning, improved workforce competency levels.
- Attending training & other events on behalf of the organization.
- Ensuring high standards of customer care.
Operations manager
Digital ID World
Kochi
10.2013 - 02.2017
- Responsible for entire office administration and all activities related to Purchase, Sales and Support for all the following product lines – Biometric, Access Control & CCTV Security Systems, Barcode Printers & Scanners and ID Card Printers.
- Effective management of inventory to minimize stock outs and overstock situations.
- Reduced overhead costs through efficient resource allocation and budget management.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Identifying bottlenecks, implementing solutions, increasing productivity.
- Attending training & other events on behalf of the organization.
Technical Support Manager
Technowave ID Systems Pvt. Ltd.
Kochi
02.2006 - 09.2013
- First point of contact for Technical Support Calls, for all the following product lines – Biometric, Access Control & CCTV Security Systems, Barcode Printers & Scanners, ID Card Printers, Mobile Printers, Hand Held Terminals, RFID based applications.
- Fixing installation dates in consultation with the Clients and executing it properly by assigning it to the appropriate Support Engineer in 2nd Line of technical support.
- Planning “Courtesy Visit Schedule” for under warranty / AMC customers, “Support Calls” for all clients, all over India and executing it properly.
- Organizing demos for newly launched products in co-ordination with sales team.
- Handling all correspondence works relating to support department.
- Attending training & demo sessions on behalf of the organization.
- Improving system efficiency by implementing innovative technical solutions.
- Ensuring high standards of customer care.
Centre Head
Dee Computers
Kochi
05.2005 - 01.2006
- Managing day to day activities related to the Study Centre.
- Planning course curriculum.
- Planning timings & appropriate faculty for each course.
- Handling all correspondence with the principal organization regarding fixing exam dates, introduction of new courses, etc.
- Ensuring good relations with the students.
Web Designer
Salsa Digital Design
Kochi
07.2004 - 04.2005
- Completing the design work of websites of the section allotted to me under a given time frame.
- Designing brochures and editing art works.
- Executing presentation of the sample design works done, both in-house and on-site for clients.
Computer Teacher
Dee Computers
Kochi
03.1998 - 06.2004
- Training students for different courses according to the curriculum provided by the Centre In-charge.
- Preparing study notes and assigning tasks to students.
- Providing equal attention to different students under different courses.
- Ensuring good relations with the students.
Education
Bachelor of Commerce - Cost Accounting
M.G.UNIVERSITY
Kochi, Kerala 04.1997 - 04.2000
Certificate in Computing - Computer Science
Indira Gandhi National Open University
Kochi, Kerala 06.1999 - 12.1999
Post Graduate Diploma in Computer Application - Computer Science
Dee Computers
Kochi, Kerala 05.1999 - 06.2000
Computer Hardware & Network Engineering - Computer Hardware and Networking
Accel IT Academy
Ernakulam, Kerala 12.2000 - 06.2001
Certificate in Web Designer Pro - Web Designing
Institute of Multimedia Arts & Graphic Effects
Ernakulam, Kerala 12.2003 - 05.2004
Zebra Authorised Service Engineer - AIDC
Zebra Technologies Pvt. Ltd.
Mumbai, Maharashtra 01.2009 - 02.2009
Skills
Vendor relationships management
IT infrastructure
Customer relationship management
Customer engagement
Outstanding customer service
Invoicing
Computer literacy
Training and Development
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Additional Information
Areas of Expertise :
- Department Administration, Client Communication.
- AIDC – Barcoding, Biometrics & Access Control Systems and ID Card Printing Solutions.
- PC Hardware, Peripherals and Microsoft Operating Systems and Application Softwares.
- Quick troubleshooting, Providing technical training to members in team.
- Computer Graphics and Website Designing.
- Internet Applications.
Software
Microsoft Office
Adobe Photoshop
CorelDraw
Tally Prime
Interests
Music
Travelling
Driving
Timeline
Operations manager
Aaditya Tech Solutions
03.2017 - Current
Operations manager
Digital ID World
10.2013 - 02.2017
Zebra Authorised Service Engineer - AIDC
Zebra Technologies Pvt. Ltd.
01.2009 - 02.2009
Technical Support Manager
Technowave ID Systems Pvt. Ltd.
02.2006 - 09.2013
Centre Head
Dee Computers
05.2005 - 01.2006
Web Designer
Salsa Digital Design
07.2004 - 04.2005
Certificate in Web Designer Pro - Web Designing
Institute of Multimedia Arts & Graphic Effects
12.2003 - 05.2004
Computer Hardware & Network Engineering - Computer Hardware and Networking
Accel IT Academy
12.2000 - 06.2001
Certificate in Computing - Computer Science
Indira Gandhi National Open University
06.1999 - 12.1999
Post Graduate Diploma in Computer Application - Computer Science
Dee Computers
05.1999 - 06.2000
Computer Teacher
Dee Computers
03.1998 - 06.2004
Bachelor of Commerce - Cost Accounting
M.G.UNIVERSITY
04.1997 - 04.2000