MITHUN BEZBARUAH
GUWAHATI
Summary
Dynamic professional with proven success at Shree Technocrat Communications System Pvt. Ltd. Specializes in problem-solving and documentation management. Utilizes advanced Excel skills to improve project efficiency and enhance team collaboration. Committed to delivering high-quality results and driving operational success.
Overview
10
10
years of professional experience
Work History
Associate MIS Lead
Genius Consultants Ltd (For Tata Consultancy) (Bsnl 4G Project)
02.2024 - 06.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
Executive Engineer
Shree Technocrat Communications System Pvt. Ltd (For Bharti Airtel)
11.2022 - 02.2024
- Facilitated request for change to ensure project alignment with Ciena, Cisco, and ECI standards.
- Completed closure of Cygnet task to ensure project documentation was accurate for Ciena, Cisco, and ECI.
- Updated daily activity tracker to provide real-time insights into project activities.
- Created and distributed Daily Progress Report while ensuring thorough documentation of activities.s
NOC Engineer (Documentation)
Shree Technocrat Communications System Pvt. Ltd (For Bharti Airtel)
10.2021 - 10.2022
- Ensured RFS documents met compliance standards
- Checked power configurations in Node for RFS accuracy
- Developed and validated network topology in MCP Portal environment
Store Manager
Shree Technocrat Communications System Pvt. Ltd (For Bharti Airtel)
09.2018 - 10.2021
- Initiated requests for MO/IR to facilitate operations.
- Tracked material from dispatch to delivery to maintain accurate inventory levels
- Published Material DPR with installation status to provide stakeholders with project updates
- Backend support of IT in troubleshooting with outlook & software
Stock Report Maintaining & Computer Operator
Military Dairy Farm
Guwahati
04.2017 - 09.2018
- Managed daily operations of dairy farm, ensuring smooth workflow and efficiency.
- Oversaw herd health programs, coordinating with veterinarians and nutritionists for optimal care.
- Trained staff on best practices in milking techniques and animal husbandry protocols.
- Developed feeding schedules based on nutritional needs for various dairy cattle types.
- Maintained accurate records of milk production and herd health data for compliance purposes.
- Organized delivery of feed supplies in a timely manner to ensure adequate stock levels.
Problem Resolving & Troubleshooting.
Vayam Info solutions Pvt. Ltd. (For TSG Team, Bharti Airtel).
09.2016 - 04.2017
- Provided troubleshooting support for software and hardware issues across various platforms.
- Assisted customers in resolving technical inquiries through phone and email communications.
- Documented technical solutions in the knowledge base for future reference and training.
- Collaborated with engineering teams to identify recurring issues and improve product reliability.
- Managed ticketing system to prioritize and track customer support requests effectively.
- Analyzed user feedback to recommend enhancements for product functionality and usability.
- Guided customers through installation processes to ensure proper setup of products and services.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Resolved complex technical problems through root cause analysis techniques.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Monitored ticketing system queues for incoming requests from customers.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Monitored system performance metrics to proactively address potential issues.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Adapted communication style to effectively convey technical information to non-technical audiences.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
Graduation (B.A) -
B. Barooh College Under Gauhati University
Guwahati01-2011
10+2 -
Army School Narangi C.B.S.E Board
Guwahati01-2008
Matriculation -
Army School Narangi C.B.S.E Board
Guwahati01-2006
Master's Diploma - Computer Hardware Engineering & Networking
EPITOME
GuwahatiSkills
- Adaptability in processes
- Technical guidance
- Good writing and communication skills
- High creativity skills
- Collaborative mindset
- Customer communication
- Methodical problem solving
- Material tracking
- Effective planning and organizing
- Tools Knowledge- ECRM/ICRM (Oracle), Advanced Excel, PCRF, HLR (Winfiol), HSS, ECMS, FSSAT
- Formulas Known: V-Lookup, Pivot, Countif, PROPER etc
- Good writing and communication skills
- Communication - Deals with internal and external customers at all levels via telephone and email to ensure successful communication through actively listening and thoughtful questions
- Customer relations
- Excellent communication
- Effective communication
- High creativity skills
- MS Office, Adobe Photoshop
- Microsoft office
- Decision-making process
- Inventory management
- Document management
PERSONAL PROFILE
Hobbies : Browsing, traveling and reading.
DECLARATION
I hereby confirm that the information given in this resume is true and to the best of my knowledge, in case of any error found later I shall be liable for the consequences. DATE: 08 Jul 2026 PLACE: Guwahati (MITHUN BEZBARUAH)
TOOL KNOWLEDGE
- (a) Remedy
- (b) Cygnet
- (c) MCP
- (d) Oracle
- (e) Putty
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Nepali
Proficient (C2)
C2
Bengali
Advanced (C1)
C1
Assamese
Native
Native
Timeline
Associate MIS Lead
Genius Consultants Ltd (For Tata Consultancy) (Bsnl 4G Project)
02.2024 - 06.2026
Executive Engineer
Shree Technocrat Communications System Pvt. Ltd (For Bharti Airtel)
11.2022 - 02.2024
NOC Engineer (Documentation)
Shree Technocrat Communications System Pvt. Ltd (For Bharti Airtel)
10.2021 - 10.2022
Store Manager
Shree Technocrat Communications System Pvt. Ltd (For Bharti Airtel)
09.2018 - 10.2021
Stock Report Maintaining & Computer Operator
Military Dairy Farm
04.2017 - 09.2018
Problem Resolving & Troubleshooting.
Vayam Info solutions Pvt. Ltd. (For TSG Team, Bharti Airtel).
09.2016 - 04.2017
Graduation (B.A) -
B. Barooh College Under Gauhati University
10+2 -
Army School Narangi C.B.S.E Board
Matriculation -
Army School Narangi C.B.S.E Board
Master's Diploma - Computer Hardware Engineering & Networking
EPITOME