Mithun Bhattacharjee
Project Manager
Pune
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Sr. Project Manager
Wipro Technologies
07.2019 - Current
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Developed project plans identifying key issues, approaches and performance metrics.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Created and implemented contingency plans to address potential risks.
- Assessed and analyzed customer requirements to develop effective IT project plans.
Project Manager, PMO
Cognizant Technologies Solutions
02.2015 - 07.2019
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression.
- Drove continuous improvement through regular assessments of team performance, identifying opportunities for skill development or process optimization.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Cultivated strong relationships with clients, leading to repeat business and positive referrals.
- Enhanced team performance through effective coaching, mentoring, and performance monitoring.
- Established a culture of accountability among team members by setting clear expectations and providing regular performance feedback.
- Coordinated change management efforts throughout the organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption.
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Reduced project costs through diligent budget management and cost-saving measures.
- Utilized agile methodologies to improve adaptability and responsiveness in a rapidly changing environment.
- Spearheaded process improvements that led to increased efficiency in project delivery timescales.
- Streamlined communication channels across departments, resulting in improved information flow for more informed decision-making during projects.
- Championed innovation within the PMO by staying informed about industry trends and incorporating cutting-edge strategies into daily operations.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
Implementation Consultant
EMC
02.2013 - 02.2015
- Contributed to sales efforts by participating in pre-sales meetings and presenting compelling demonstrations of consulting capabilities.
- Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Enhanced team performance by providing mentorship and guidance to junior consultants on best practices in system implementations.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Technical Support Engineer
Symantec
01.2010 - 02.2013
- Supported global customers across diverse industries while adapting quickly to evolving technologies.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
- Streamlined support processes for increased efficiency and reduced response times.
- Earned recognition from management for consistently delivering exceptional service quality.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Delivered Tier-3 support and SME input to internal and external customers.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
L1 Engineer
Zenith Infotech
03.2009 - 12.2009
- Boosted customer satisfaction by addressing technical concerns in a timely, professional manner.
- Enabled successful remote work capabilities for employees by setting up secure VPN connections, allowing access to essential company resources from offsite locations.
- Contributed to a secure IT environment with comprehensive vulnerability assessments and risk mitigation strategies.
- Mitigated risks associated with system failures through implementation of robust backup procedures, safeguarding critical data.
- Increased network stability by proactively identifying potential bottlenecks or areas of congestion, implementing targeted optimizations as needed.
- Provided exceptional end-user support during software rollouts or hardware migrations; ensuring smooth transitions without disruption to daily operations.
- Optimized IT infrastructure through regular maintenance, updates, and hardware upgrades.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
L1 Network Engineer
Endroit Technologies
07.2008 - 03.2009
- Streamlined the troubleshooting process through comprehensive documentation of network configurations and procedures.
- Ensured network security by configuring firewalls, monitoring traffic for suspicious activity, and responding to threats promptly.
- Promoted professional development within the team by staying updated on industry trends, sharing knowledge with colleagues, and participating in relevant training programs.
- Supported company growth by scaling up the existing network infrastructure to accommodate additional users and services.
Education
B.E - Electrical, Electronics And Communications Engineering
Visvesvaraya Technological University
Belgaum 04.2001 -
Skills
Project Planning
Requirements Gathering
Quality Control
Project plan development
Project Scheduling
Agile Methodologies
Technical Presentations
JIRA software
MS Project Proficiency
Certification
Project Management Professional
Timeline
Sr. Project Manager
Wipro Technologies
07.2019 - Current
Project Manager, PMO
Cognizant Technologies Solutions
02.2015 - 07.2019
Implementation Consultant
EMC
02.2013 - 02.2015
Technical Support Engineer
Symantec
01.2010 - 02.2013
L1 Engineer
Zenith Infotech
03.2009 - 12.2009
L1 Network Engineer
Endroit Technologies
07.2008 - 03.2009
B.E - Electrical, Electronics And Communications Engineering
Visvesvaraya Technological University
04.2001 -