Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mithun C

Bangalore

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Demonstrated proficiency in legal document preparation, fund management, and quality inspection. Adept at quickly learning new technologies and processes for driving success in roles such as preparing legal documents like service agreements and adoption agreements for plan sponsors, managing fund actions and conversions, and conducting quality inspections and audits. Proven track record of successfully managing multiple projects and developing innovative solutions to address client queries, optimize operational processes, and ensure compliance with regulatory standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Specialist

Empower
09.2022 - Current
  • Quality Control and Risk Awareness Training: Leveraged proficiency in security policy development and risk management to incorporate security awareness training into quality control sessions, ensuring team members understand the importance of compliance with industry regulations such as GDPR, HIPAA, and PCI-DSS.
  • Performing Quality Checks and Accuracy Assurance: Applied strong analytical skills to conduct thorough quality checks on correction requests, identifying potential security risks and ensuring compliance with relevant regulations to mitigate them effectively.
  • Mentoring and Assessing New Processors: Utilized expertise in risk management to mentor new processors on security protocols and compliance requirements, assessing their understanding of regulatory standards and reinforcing adherence to security policies.
  • Fund Analysis and Error Management: Demonstrated proficiency in risk management by effectively managing fund analysis and error correction processes, ensuring compliance with industry regulations and minimizing security vulnerabilities in financial transactions.
  • Financial Reports and Analysis: Applied analytical skills to analyze financial reports for discrepancies and potential security breaches, providing insights for strategic decision-making and ensuring alignment with compliance requirements.
  • Ageing Report Management: Leveraged problem-solving abilities to manage ageing reports and identify areas of improvement in SLA metrics, collaborating with cross-functional teams to implement solutions that enhance security and streamline service request processing.
  • Efficient Service Request Processing: Demonstrated excellent verbal and written communication abilities in processing service requests efficiently, ensuring clear communication with clients regarding transaction details and compliance requirements.
  • Continuous Process Improvement: Collaborated effectively with cross-functional teams to identify and implement process improvements, leveraging analytical skills to address security gaps and enhance compliance with industry regulations.
  • Team Performance Matrix Preparation: Utilized analytical skills to prepare team performance matrices, facilitating data-driven insights for performance evaluation and identifying opportunities for enhancing security measures and compliance efforts.
  • Email and Escalation Management: Applied strong communication abilities to manage email communications and escalations effectively, ensuring prompt resolution of client queries and concerns related to security and compliance.
  • Client Interaction and Reconciliation: Collaborated with cross-functional teams to reconcile client transactions and address security-related queries, fostering positive client relationships through clear and transparent communication.
  • Routine Financial Activity Monitoring: Utilized analytical skills to monitor routine financial activities, identifying and addressing potential security risks in collaboration with cross-functional teams to ensure compliance with regulatory standards.

Senior Specialist

Empower Retirement
03.2018 - 08.2022
  • Continuous Process Improvement: Collaborated effectively with cross-functional teams to identify and implement process improvements, leveraging analytical skills to address security gaps and enhance compliance with industry regulations.
  • Team Performance Matrix Preparation: Utilized analytical skills to prepare team performance matrices, facilitating data-driven insights for performance evaluation and identifying opportunities for enhancing security measures and compliance efforts.
  • Email and Escalation Management: Applied strong communication abilities to manage email communications and escalations effectively, ensuring prompt resolution of client queries and concerns related to security and compliance.
  • Client Interaction and Reconciliation: Collaborated with cross-functional teams to reconcile client transactions and address security-related queries, fostering positive client relationships through clear and transparent communication.
  • Routine Financial Activity Monitoring: Utilized analytical skills to monitor routine financial activities, identifying and addressing potential security risks in collaboration with cross-functional teams to ensure compliance with regulatory standards.



Specialist

Fidelity Investments
01.2014 - 02.2018
  • Knowledge & experience in maintaining Participants (SSN) account details.
  • Monitor day to day routine financial activities.
  • Customer Reconciliation on Client basis.
  • Ensure all transaction entries are completed & recorded in correctly manner.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.

Education

B.com - Accounting And Finance

SESHADRIPURAM COMMERCE COLLEGE BANGALORE
Bengaluru, India
03.2012

P.U.C - Accounting

B.N.E.S COLLEGE
Bengaluru, India
03.2009

Skills

  • Risk Management
  • Auditing
  • Quality System
  • Team Leadership
  • Business Process Improvement
  • Skilled at Microsoft Office products [Excel, Word, PowerPoint, Outlook]
  • Sales force, ISIS forms, SQL, Python, and Machine Learning

Accomplishments

  • Zero Deficiency award 3 times for zero errors
  • Received Good Samaritan award for helping & training peers on complex work types
  • Received VIP (Value- Inspired Performance) award for supporting the sub type Processing.
  • Have received various appreciations from clients and partners for assisting them and going the extra mile
  • Received ‘On the Spot Awards’, ‘Team Awards’, ‘You have Earned it Awards’ for exceptional performance Received SPOC awards for fun activities.



Certification

  • Project Management Training completed in 2018.
  • Agile Training completed in 2019
  • Machine Learning, SQL And Python course completed in 2022

Languages

English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Timeline

Lead Specialist

Empower
09.2022 - Current

Senior Specialist

Empower Retirement
03.2018 - 08.2022

Specialist

Fidelity Investments
01.2014 - 02.2018

B.com - Accounting And Finance

SESHADRIPURAM COMMERCE COLLEGE BANGALORE

P.U.C - Accounting

B.N.E.S COLLEGE

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