Hi, I’m
Mithun Erremaraju
Sr Manager of IT Services
Hyderabad
Summary
Enthusiastic IT leader with over a 18 years of experience in senior management roles, focusing on Company Network and Infrastructure,Cloud strategic planning, Network Data Center management, and NOC team handling and leadership. Skilled in managing large IT budgets,RFP and Infrastructure Landscape and ensuring compliance with internal standards and legal requirements. Successfully managed major IT infrastructure upgrades and implemented cost-reduction measures leading to significant savings.
Overview
18
years of professional experience
4
years of post-secondary education
50
Certifications
3
Languages
Work History
Accenture Solutions pvt Ltd
Sr Infra Delivery Manager
01.2019 - Current
Job overview
- Managed a diverse team of IT professionals to provide efficient IT services and project management for multiple clients.
- Developed IT strategic plans that increased system uptime from 95% to 99.5% over a span of 2 years.
- Managed an annual budget of $2M, leading to an overall cost reduction of 33% in IT expenditures.
- Launched a training program for staff, resulting in a 30% increase in technology proficiency among team members.
- Launched OPERA automation initiatives across the towers to automate processes, incidents, and service requests, leading to FTE reduction.
Accenture Solutions Pvt Ltd
Infra Delivery Manager
01.2016 - 01.2019
Job overview
- Oversaw large-scale IT projects within the health services sector, ensuring timely and efficient execution.
- Leading a team of 60 members to manage the complete IT infrastructure for Johnson & Johnson in North America, Latin America, and other global locations.
- Developing and managing IT frameworks for newly set-up client offices.
- Conducting audits with clients, internal, and external agencies (PCI, SaaS, KPMG) to prepare metrics for process quality improvement.
- Building and maintaining business relationships with key client stakeholders to improve satisfaction and adhere to defined SLAs.
- Coordinating with finance and business leaders from different client units, providing guidance, and formulating budgets and financial parameters for the Operations Tower.
- Implementing continuous improvement methodologies in reporting processes; generating and sharing reports with clients and higher management.
- Ensuring delivery excellence by designing and implementing improvements in quality and productivity.
- Mentoring and guiding the team to deliver projects within budget and time constraints; conducting annual performance reviews and resolving team conflicts.
Dimension Data
Technical Specialist
01.2015 - 01.2016
Job overview
- Provided support for a team of IT professionals, ensuring delivery of efficient services.
- Facilitated successful implementation of three major IT infrastructure upgrades.
- Coordinated effective professional contacts with other healthcare institutions and professional organizations.
- Directed the continuous review of current systems, reducing costs by 15%.
- Managed network solution design for new projects and client office setups.
- Conducted peer reviews of High-Level Design (HLD) and Low-Level Design (LLD) documents, suggesting network solutions.
- Administered escalations for severity 1 incidents and service requests, coordinating with the NOC team for timely resolution.
- Utilized the 3PI Order Management Tool for order processing and performed functions on tools like NetQos, HPNA, Net Performance Analyzer, and Log Rhythm.
Rotary Infotech, SVET, DST, Prithvi Info & IIHT
Operations TL / Network Admin
01.2007 - 01.2015
Job overview
- IT Solutions
- Network Design and Implementation, Develop and implement network architectures and solutions.
- Configuration and Maintenance, install, and maintain network hardware and software.
- Network Monitoring, network performance and health to ensure optimal operation.
- Troubleshooting and Support Diagnose and resolve network issues, including connectivity and performance problems.
- Security Management Implement and manage network security measures to protect against threats.
- Maintain detailed documentation of network configurations and procedures.
- Analyze and optimize network performance for improved speed and reliability.
- Capacity Planning: Plan for future network capacity needs based on growth projections.
- Vendor Management: Work with vendors for hardware, software procurement, and support.
- Compliance and Best Practices: Ensure network operations adhere to industry best practices and regulatory standards.
Education
Sree Chaitanya Degree CollegeHyderabad
BSC from Math, Physics & Electronics
01.2002 - 04.2006
Skills
Leadership
Global Network Infrastructure and Delivery
Network Transition and Transformation
New Client Acquisition
Network Infrastructure Management
IT Budget
RFP Proposals
Enterprise Information Network and Security
Infrastructure and Compliance Audit
Global Network and infrastructure Strategic IT Planning
Agile Methodologies
Risk Management
Recovery Management
Digital Transformation
Certification
CCISO
Industry Expertise
- Infrastructure Management
- Cyber Security
- Cloud Transformation
- IT Governance
- Compliance and risk management
- Innovation and emerging technologies
- Business Acumen
- Project Management
- Vendor Management
Timeline
Sr Infra Delivery Manager
Accenture Solutions pvt Ltd
01.2019 - Current
Infra Delivery Manager
Accenture Solutions Pvt Ltd
01.2016 - 01.2019
Technical Specialist
Dimension Data
01.2015 - 01.2016
Operations TL / Network Admin
Rotary Infotech, SVET, DST, Prithvi Info & IIHT
01.2007 - 01.2015
Sree Chaitanya Degree College
BSC from Math, Physics & Electronics
01.2002 - 04.2006